Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : Microsoft Copilot Studio

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the systems. The engineer works with various standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with cross-functional teams to address operational challenges and optimize application functionality is also a key part of the daily routine.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with stakeholders to gather requirements and translate them into effective application configurations.
Monitor application performance and troubleshoot issues to maintain system reliability.
Document configuration changes and maintain knowledge bases to support team learning and continuity.
Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Microsoft Copilot Studio.
Experience in configuring and customizing packaged or software as a service applications.
Familiarity with using application programming interfaces and low-code platforms for solution development.
Ability to manage application release cycles and ensure seamless deployment.
Strong problem-solving skills to address technical challenges and optimize system performance.
Good communication skills to effectively collaborate with team members and stakeholders.

Additional Information:

The candidate should have minimum 3 years of experience in Microsoft Copilot Studio.
This position is based at our Kolkata office.
A 15 years full time education is required.

, 15 years full time education