For our global ICS department we are looking for a Solution Architect to strengthen the Sales & Services product development team. This role focuses on hands-on configuration, development, integration and operational support of our CRM platform (MS Dynamics 365 Sales, Customer Service, Customer Insights), enabling the automation of LeadtoCash and AfterSales processes across Agfa.

As a Solution Architect, you play a crucial role in implementing enhancements, stabilizing the platform, supporting releases, and providing technical expertise to continuously improve our global CRM ecosystem. This role is ideal for someone eager to grow from a technically skilled contributor toward higher levels of solution ownership.

What You'll do (Job Duties & Responsibilities):

Configure and customize MS Dynamics 365 Sales, Customer Service and related modules (entities, forms, business rules, workflows, views, dashboards, security roles).
Build and maintain custom logic and integrations using Power Platform components, Power Automate, JavaScript, C#, plugins and Dataverse extensions.
Support interface monitoring, error resolution and operational followup as part of the CRM support scope.
Prepare and execute configuration migrations and deployment packages for scheduled release cycles.
Participate in testing activities (unit testing, functional testing, UAT support).
Collaborate with the ICS Product Owner, various business stakeholders and other implementation partners to deliver highquality features and improvements.
Document technical configurations, changes and custom components clearly and consistently.
Contribute to continuous improvement of the CRM platform and acquire deeper technical and architectural knowledge over time.

What You'll Bring (Education & Experience):

Bachelor's degree in IT, Engineering or equivalent experience.
10 years of hands-on experience with MS Dynamics 365 or Power Platform development.
Strong knowledge of Power Automate, JavaScript, C#, Dataverse and solution packaging.
Understanding of integration concepts (REST APIs, Azure Services).
A functional knowledge of Sales & Service processes is highly advantageous
Eager to develop further into advanced CRM capabilities and eventually grow into broader solution architeecture responsibilities.
Customeroriented mindset and strong attention to detail.
Strong communication skills; fluent in English.
Experience with SAP, MS Dynamics CRM or ServiceNow is considered a strong asset.

What we Offer:

A dynamic global organization with a history of innovation and a strong product portfolio.
A technically challenging environment with supportive leadership and opportunities to learn from senior experts.
Career development path toward senior architect or solution architect roles.
A competitive salary and benefit package.
A friendly work environment surrounded by dedicated and professional colleagues.

Solution Architect MS Dynamics CRM (Sales & Services)