Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose:

The Procurement Manager for Marketing and Business Services will be responsible for overseeing all aspects of vendor selection, negotiation, and contract management for a wide range of services. This role involves close collaboration with internal marketing, legal, finance, and operations teams to identify needs, manage risks, optimize spending, and drive value for the organization.

Key accountabilities:

Strategic Sourcing and Vendor Management:

Develop and execute sourcing strategies for marketing services (e.g., agencies, media buys, production, market research, platforms) and other business services (e.g., consulting, travel, professional services).
Identify and evaluate potential suppliers and vendors based on quality, cost, reliability, and alignment with business needs.
Manage the competitive bidding process, including preparing RFQs (Requests for Quote), RFPs (Requests for Proposal), and RFIs (Requests for Information).
Build and maintain strong, long-term relationships with strategic suppliers and internal stakeholders.

Negotiation and Contract Management:

Lead negotiations on pricing, terms, and service level agreements (SLAs) to secure the best possible value and mitigate risk.
Collaborate with the legal department to ensure all contracts are compliant with regulations and favorable to the company.
Administer, track, and manage contracts throughout their lifecycle, including renewals and terminations.

Cost Analysis and Optimization:

Conduct spend analysis and market research to identify cost-saving opportunities and efficiency improvements.
Monitor market trends and price fluctuations to inform strategic sourcing decisions.
Track key functional metrics and prepare reports for management regarding savings, performance, and compliance.

Process Improvement and Compliance:

Develop and enforce procurement policies and procedures across the organization.
Evaluate existing processes and implement changes to streamline workflows and enhance effectiveness.
Ensure all procurement activities adhere to internal policies and relevant legal/regulatory requirements

Requirements:

MBA in Marketing or Finance
Proven experience in a procurement, sourcing, or purchasing role, preferably with a focus on indirect services, marketing, or business services.

Competencies:

Exceptional negotiation and communication skills (verbal and written).
Strong analytical, problem-solving, and data analysis abilities.
In-depth knowledge of procurement principles, contract law, and strategic sourcing methodologies.
Proficiency in procurement software/tools and ERP systems – COUPA, MS OFFICE – EXCEL / POWERPOINT.
Excellent time management, organizational, and project management skills.

Specialist, IT Sourcing, Procurement Operations, Technology and Operations