Job Description

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Responsibilities

ServiceNow Development

Design, develop, and configure ServiceNow applications and modules such as:

ITSM (Incident, Problem, Change, Request)
CMDB and Service Mapping
Flow Designer and Workflow Editor

Develop custom scripts using JavaScript, Glide API, UI Actions, Business Rules, and Client Scripts
Build and maintain REST/SOAP integrations with third-party tools
Create and manage ServiceNow scoped applications
Perform platform upgrades, patching, and performance tuning
Ensure adherence to ServiceNow best practices and coding standards

SOAR Automation

Design, build, and maintain SOAR playbooks for automated incident response
Integrate SOAR with SIEM, EDR, firewalls, ticketing systems, and threat intelligence platforms
Automate security use cases such as:

Phishing response
Malware containment
Account compromise
Alert triage and enrichment

Collaborate with SOC teams to optimize response workflows
Monitor playbook performance and continuously improve automation logic

Collaboration & Governance

Work closely with IT operations, cybersecurity, and compliance teams
Produce technical documentation, SOPs, and runbooks
Participate in code reviews, testing, and release management
Support audits, security assessments, and compliance initiatives

Qualifications

Technical Skills

Strong hands-on experience with ServiceNow development
Experience with SOAR platforms such as:

ServiceNow Security Operations (SecOps)
Palo Alto Cortex XSOAR
Splunk SOAR
IBM Resilient (any one or more)

Proficient in JavaScript, REST APIs, JSON, and web services
Experience integrating with security tools (SIEM, EDR, IAM, email gateways)
Knowledge of ITIL processes and security incident lifecycle

Soft Skills

Strong analytical and problem-solving skills
Ability to translate business and security requirements into automation
Good communication and stakeholder management skills
Ability to work independently and in cross-functional teams

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

SOAR Automation - Consultant - Mumbai