Job Description

Job Title : Assistant Store Manager

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Assistant Store Manager supports the Store Manager by

achieving sales targets, ensuring operational excellence, and

fostering exceptional customer experiences through team leadership

and collaboration.

Key

Responsibilities

: Customer Focus

Assist in fostering a customer-centric culture by ensuring

exceptional customer service.

Exhibit emotional intelligence to build trust and rapport with

customers.

Handling escalated customer queries, concerns, and feedback

with professionalism and empathy.

Monitor adherence to company policies and guidelines by all

team members.

Sales Mastery

Contribute to driving the store sales targets, including

category-wise goals.

Assist in leveraging data insights to optimize inventory and

identify growth opportunities.

Collaborate with the Store Manager and Visual Merchandising

(VM) team to maintain impactful in-store displays.

Leadership Excellence

Support the Store Manager in motivating the team to achieve

high performance through coaching and recognition.

Assist with resolving team conflicts and fostering a

collaborative work environment.

Assist in conducting on-the-job training (OJT) and support

employee development through constructive feedback.

Assist in employee schedules, provide feedback on

performance reviews.

Change Management

Adapt quickly to new business strategies and processes,

ensuring smooth implementation within the team.

Promote flexibility and enthusiasm for adopting new processes

and technologies.

Decision-Making

Provide input and support for data-driven decisions that

enhance customer satisfaction and operational efficiency.

Assist in analysing store performance metrics and

implementing improvements.

Store Operations Excellence

Maintain outstanding store condition, ensuring it is clean,

organized, and visually appealing.

Supervise daily store operations, including stock management,

visual merchandising, and shrinkage prevention.

Ensure the store maintains compliance with company

standards through regular checks and audits.

Handle administrative tasks such as preparing reports and

assisting with scheduling.

Candidate

Requirement

:

HSC with 5+ years of Experience / Bachelors Degree with 3+

years of experience, specifically in fashion retail industry ,

must be at a Team Leader/Team handling role for min 6

months .HSC qualification with 5+ years of experience in

Fashion Retail

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

and retail POS systems.

Exceptional customer service skills, including active listening,

problem-solving, and the ability to build strong customer

relationships.

Proven ability to drive sales, meet targets.
Ability to motivate, guide, and develop a team.
Excellent communication, interpersonal, and conflict resolution

skills.

Ability to effectively manage multiple priorities and ensure

smooth and efficient store operations.

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Assistant Store Manager - HSR Layout - Bangalore