Role Description

Provides systems analysis and software support to the Business Units by ensuring all issues are identified, documented, and resolved within appropriate timeframes. Responsible to work with the project team for preparing functional requirements, feasibility studies, program specifications, user test plans, user documentation, and user training plans. Functions as an internal consultant for applications support departments and provides internal consulting support to other areas of the bank.

Your key responsibilities

Functions as an internal consultant for the applications support team for design review and quality, to ensure the product meets both time to market.
Work with Solution Architect to analyse the new solutions and check for compliance with bank policies.
Develops design and functional specifications, produces deliverables related to the project(s) assigned and assists in post implementation support and system improvements.
Identifies the business needs of assigned user areas and translates these needs into system specifications.
Conducts user interviews, contacts vendors, and performs independent research as required. Identifies and assists in resolving system, procedural or operational problems and makes recommendations to improve business functions
Responsible for gathering, compiling and synthesizing information with regard to technology processes or systems.
Possesses experience in implementation and support of resource planning.
Actively ensures compliance with regulatory requirements and bank policies and procedures.
Prepares formal proposals for management, recommending system solutions.
Help to defines project scope and objectives for projects.
Develops systems solutions requiring analysis and research.
Works moderate to complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area.
Works on one or more projects as a project team member or sometimes as a project lead. May coach junior technical staff.

Your skills and experience

Overall 6-8 years experience in IT in application development and maintenance (support)
4+ years experience in .Net/Java, MS SQL Server, Oracle, Apache/IIS
Experience in stakeholder management and building excellent professional relationships
Previous Banking Domain experience is a plus
Experience of working with an agile methodology would be an advantage
Experience of liaison with other departments (i.e. business units, infrastructure teams, audit) across multiple countries
Experience in working with remote client and vendor resources
Experience in identifying and documenting client technical needs, internal structures, procedures, workflows and systems
Beneficial to have experience working on projects requiring data analysis
Proven track record of delivering projects in a challenging environment
Good written and oral communication
Flexible - keen to learn new technologies and to extend business domain knowledge
Good problem-solving skills
Demonstrable success in meeting deadlines and operating with clients and vendors
Work to schedules, potentially across multiple projects and teams
Pragmatic yet showing a high attention to detail

Education/ Qualifications

Bachelors degree in Computer Science or any other relevant field. An equivalent of the same in working experience is also acceptable for this position
ITIL certification Good to have

Key Business Competencies - Proficiency Level (1 to 5)

Business - P3-Experienced
Communication - P4-Advanced
Operational Management - P4 Advanced
Client Services - P4 Advanced
Application Development - P3-Experienced
Application Operations (L2/L3) - P3-Experienced
Technology (.Net/Java,MS SQL Server, Oracle, IIS/Apache) - P3-Experienced
Change Management - P3 Experienced
Configuration Management - P3 Experienced
Release Management - P3 Experienced
Requirements Gathering - P3 Experienced

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