Key Responsibilities by Category:

Experience Level (SA/APM & PM)

310 years in Network Operations within Telecom or ISP environments.
Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support
Provide Tier 2/3 support for escalated network and customer incidents.

Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

Protocol Troubleshooting

Diagnose and resolve issues related toBGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

NOC Monitoring & Escalation

Documentation & Reporting

Collaboration

Customer Communication

Provide professional, timely, and clear communication to customers and internal stakeholders.
Maintain high standards in both written and verbal communication.

Technical Proficiency

Certifications (Preferred)

Tools & Testing Experience

Experience withOTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools.

Soft Skills

Communication

Process Manager