Our story

At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D

Our Values:

Champion People u2013 be empathetic and help create a place where everyone belongs.

Grow with purpose u2013 Be inspired by our higher calling of improving lives.

Be Alight u2013 act with integrity, be real and empower others.

Itu2019s why weu2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at.

Designation- Benefits Operations Manager (BOM)

Key Expectations

Own and manage overall operational performance for assigned client(s).
Consistently meet or exceed contractual performance standards and SLAs.
Ensure on-time, high-quality delivery of all ongoing work to plan sponsors and participants.
Drive operational efficiency through process improvements and effective resource planning.
Build strong client relationships and act as a trusted point of contact for clients and partners.
Lead, coach, and develop team members to build a high performing operations team.

Required Skills

Strong domain expertise in US Benefits and Benefits Administration.
Proven ability to manage SLAs, operational metrics, and client performance measures.
Strong stakeholder management and client communication skills.
Ability to lead teams, manage workloads, and drive capability building.
Strong working knowledge of MS Office applications (Excel, Word, PowerPoint).

Role Description

The Benefits Operations Manager (BOM) is accountable for managing operational performance for assigned client(s), ensuring that contractual performance standards and defined operational measures are consistently met or exceeded. The role is responsible for ensuring all ongoing work is delivered on time and with high quality to plan sponsors and plan participants.

The BOM acts as a key point of contact for clients, Third-Party Administrators, and internal Shared Services, proactively managing client operations metrics and responding to client requests using effective communication. The role requires strong understanding of client contractual agreements, performance measures, and plan provisions, and being recognized as a subject matter expert in the domain.

The incumbent leads and manages BOA workloads, including work allocation, SLA tracking, SOP review and approval, identifying training and cross-training opportunities, and driving transitions to Shared Services where applicable. The role also partners closely with technology teams to ensure timely project completion, quality testing, and overall project sign-off.

In addition, the BOM drives continuous improvement through process optimization, capacity and resource planning, and delivers client-specific operational training while fostering a culture of trust, collaboration, and coaching within the team.

Education & Experience Education:

Graduate (excluding BE / BTech / MCA / regular MBA)

Experience:

US Benefits domain and Benefits Administration is preferred

Managerial skills, coaching ,performance management skill development preferred

Additional Requirements:

Willingness to work in flexible shifts as per business needs
This role required 5 days work from office

Our story

At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D

Our Values:

Champion Peopleu2013 be empathetic and help create a place where everyone belongs.

Grow with purpose u2013Be inspired by our higher calling of improving lives.

Be Alight u2013act with integrity, be real and empower others.

Itu2019s why weu2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at.

Alight requires all virtual interviews to be conducted on video.

Our story

At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D

Our Values:

Champion People u2013 be empathetic and help create a place where everyone belongs.

Grow with purpose u2013 Be inspired by our higher calling of improving lives.

Be Alight u2013 act with integrity, be real and empower others.

Itu2019s why weu2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at.

Key Responsibilities

u00B7 Manage corporate and client banking relationships and work closely with global banking partners to adopt and implement best in class treasury strategies.

u00B7 Cultivate mutually beneficial banking partnerships that enable the success of the companyu2019s business strategy.

u00B7 Optimize global cash positioning and liquidity management for maximum efficiency, safety, and proper returns.

u00B7 Streamline and ensure accurate reconciliation processes and proper accounting.

u00B7 Execution of payments and transaction processing, troubleshooting issues as they arise.

u00B7 Partner with global teams on banking technology implementations, upgrades, and problem resolution.

u00B7 Identify, analyze, and manage global foreign exchange exposures to minimize the volatility of the companyu2019s earnings.

u00B7 Ensure companyu2019s subsidiaries are properly funded and monitored for excess cash levels. Develop recommendations that efficiently centralize global cash.

u00B7 Optimize Workday technology for treasury operations and reporting.

u00B7 Champion safety through prompt and continuous user audits of internal systems and bank portals

u00B7 Support debt-related items and tracking of key metrics.

u00B7 Collaborate cross-functionally with Audit, Finance, Accounting, Tax, Legal, and other teams.

u00B7 Apply AI-driven tools to enhance forecasting, risk management, and operational accuracy.

u00B7 Maintain compliance with global treasury regulations and internal controls.

Champion attention to detail in every process and remain at the forefront of fraud prevention tools and diligence to protect the organization.

Knowledge, Skills, Abilities, and Experience

Bacheloru2019s degree in Finance, Accounting, Economics, or related field Advanced degree a plus

Strong knowledge of banking technology, payment systems, and treasury platforms.

Exceptional attention to detail and analytical skills.

Ability to work cross-functionally and manage complex projects.

Innovative mindset with familiarity in AI-driven solutions.

Min 10+ years of relevant experience in Finance, Accounting, Banking or Treasury

Knowledge of Workday and ERP systems.

Work Environment

u00A7 Be part of a team that sets the standard for excellence in treasury operations.

u00A7 Work in a collaborative environment that values innovation and continuous improvement.

Opportunity to make an impact and help shape the future of treasury using advanced technology.

Alight requires all virtual interviews to be conducted on video.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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Benefit Operation Manager