Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Business Advisory Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a Jr Agent your primary role will be to assist our consumers with inbound calls, website registration inquiries and general questions or concerns regarding our RJR Brands Client is constantly evolving; there is potential to grow with us in the engagement center or to other areas of the company Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for ESSENTIAL Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, the following experience and skills are required: Experience Required

At least 2 years of contact centre experience
Inbound and Outbound customer service experience
Experience working under pressure
C1 English Level
Salesforce Knowledge
SAP Knowledge Roles and Responsibilities:
Handle support/service escalations to/from clients
Transfer calls to the Tier 2 department
Will track and report system issues as needed
Stay current with system information, changes and updates
Comply with service level agreements
Support and help on Process documentation
Comply with the assigned schedule to cover the hours of operation
Comply with the account KPIs
Support with any other new process at the time the client requires it, if it has been officially included in our range of services

Business Advisory Analyst-Voice