Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

IS Solutions leads pricing, packaging, and financial strategy for Comcast, supported by a growthfocused, collaborative team. Within Strategic Solutions, this role sits on the CPPD team, managing and deploying key enhancements to buyflow and billing platforms while partnering across technology and business teams to deliver datadriven and user experience improvements in sales, service, and financial performance. The position offers handson exposure to core billing and financial systems within a culture that prioritizes learning and development. 

Job Description

Core Responsibilities:

Represents the department as a primary technical point of contact for the functional systems and technology platform
Serves as a subject matter expert to answer questions/concerns about functional platform changes and capabilities as well as policies and procedures.
Provides thorough review of technical solutions for the platform to ensure configuration/development meets the business requirement specifications, designs and plans as well as ensuring a common understanding and agreement on deliverables.
Preserves the integrity of the functional platform by reviewing potential downstream impacts of platform upgrades to ensure data integrity and functionality.
Provides support for platform stability and aids with appropriate troubleshooting activities to collaboratively resolve problems and ensure high availability.
Provides consistent, independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned

Employees at all levels are expected to: 

Understand our Operating Principles; make them the guidelines for how you do your job. 
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences. 
Win as a team - make important things happen by working together and being open to innovative ideas. 
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers. 
Drive results and growth. 
Respect and promote inclusion & diversity. 
Do what is right for each other, our customers, investors, and our communities.

Skills/Experience Required:  

Billing Systems Experience (i.e. CSG, Amdocs, Ascendon)
SQL Knowledge 
Analytical mindset 
Process Improvement experience 
Excellent critical thinking and problem-solving skills 
Ability to explain complex concepts in simplified ways 
Strong communication skills

Preferred

CSG data table familiarity 
CSG bill/discount code familiarity 
ACSR familiarity 
Prior Experience with end-to-end testing of software releases 
AMDOCS CES Smiliarity

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Specialist 4 - Functional Systems & Technology