Software Development Lifecycle (SDLC), Solution Design, Configuration, Requirements Gathering, Unit Testing, Axiom ControllerView, AxiomSL, AxiomSL On-Prem implementations, FinReg, Trade Transaction Reporting, Technical and project documentation, Nasdaq certification in AxiomSL, End-user platform solution training, Production Support, Regulatory Reporting, Local Regulatory Reporting, Testing support, GSD Reporting, FINSTAT, Capital Risk, Development

Postman, Json, Sql, project management, saas implementation, api integrations

contact center operations , Genesys, Workforce Management Tools, Voice Automation Solutions, Queue Management, IVR architecture, Voice Biometrics Authentication platforms, Cloud Contact Center transformations, Intent Mapping Call Steering, IVR Design Configuration, Google Conversational AI Gemini Flash 3.5, Call Routing Queue Management, Voice Recording Management, ServiceNow Integration, SIP Voice Infrastructure Concepts, Conversational AI Platforms, Voice Analytics Reporting, IVA Conversational AI Platforms, AI-powered voice automation solutions, Five9 CCaaS Administration, ACD routing, Skill-based routing, Workforce optimization concepts