Greetings from Infosys BPM Ltd.,

We are hiring for Walkin Drive for Team Lead - Merchant Tax Reporting Domain for Bangalore. Please walk-in for the interview on 21st April 2026 in Bangalore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

Team Lead- 4Yr to 6Yrs experience:

https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-240627

Interview details:

Interview Date: 21st April 2026

Interview Time: 10:00 AM to 12:30 PM IST

Interview Venue:

Bangalore :: E-City Phase 2:: Infosys Limited, No. 40/P-41/P,

Gate #: 2, electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark: In Between Sunik Industries and Tejas Networks

Please find below Job Description for your reference:

Job Location: Bengaluru
Qualification: Any Graduate (Full Time)
Experience: 4-6 Years
Notice Period: Immediate Joiners to 15 days
Shift: Flexible to work with any shift
Work From Office is mandatory
Job Level: 4B
Designation: Team Lead

Overview:

These five JDs cover roles across the US Payment Merchant Taxation process. The scope spans three sub-modules: (A) State Tax Levy Process intake and processing of IRS/state levy letters, merchant identification, 24-hour holds, collections, cheque requests, and accounting disbursements; (B) Merchant Tax Reporting liaison with US customers and the IRS for Tax Identification Number (TIN/EIN) accuracy; (C) Escheatment identification and reporting of unclaimed property to state treasuries as per state laws.

JOB DESCRIPTION FOR 4B - (Team Lead Individual Contributor)

Role Summary:

Operate as a senior functional expert (no direct reports) handling the most complex work, governance, and client interactions.

Key Responsibilities:

Own tier-3 levy cases: multi-jurisdiction orders, short-fund scenarios, priority timelines, legal coordination.
Serve as primary client contact for complex clarifications, process changes, and reporting packs.
Maintain and revise SOPs, control checklists, and risk registers; run periodic control testing.
Lead transition/pilot ramps, UAT for system changes, and knowledge certification.
Coordinate with Finance/Accounting on high-value disbursements and reconciliations.
Prepare governance decks (weekly/monthly): volumes, SLA, backlog, risks, improvement roadmap.

Qualifications & Skills:

4 to 6 years with deep subject matter expertise in merchant taxation operations.
Strong stakeholder management, documentation, problem-solving; advanced Excel/PowerPoint.

Tools & Systems (Indicative):

Workflow tools, Excel/PowerPoint
Risk/control register (e.g., SharePoint/Confluence)
Core payments systems.

JOB DESCRIPTION FOR 4B - (Team Lead- People Manager (Team Handling experience is Mandatory):

Role Summary:

Lead day-to-day delivery across all sub-modules; ensure capacity, quality, compliance, and client satisfaction; own performance management and continuous improvement.

Key Responsibilities:

Delivery Management: forecasting, scheduling, workload balance; daily huddles; SLA tracking.
People Leadership: goals, 1:1s, coaching, performance reviews, succession planning, R&R.
Compliance & Controls: enforce makerchecker, segregation of duties, documentation standards; on-time escheatment filings; accurate levy disbursements.
Client Governance: drive WBR/MBR/QBR; publish MIS & dashboards; manage escalations with RCA/CAPA.
Process Excellence: identify automation/lean opportunities; SOP refresh cadence; defect reduction with QA/SME.
Risk Management: maintain risk/control matrix; flag aging items, potential penalties, and regulatory exposure.

Qualifications & Skills:

4 to 6 years with 2 to 3 years in team leadership within FinOps/Payments/Tax ops.
Proven SLA delivery, attrition management, and client communication skills.
Strong analytical and decision-making; advanced Excel/PowerPoint; audit & compliance familiarity.

Tools & Systems (Indicative):

Workforce management & reporting tools
Excel/Power BI
Workflow/case systems
Document management

Documents to Carry:

Carry a printout your updated resume.
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Mandatory to carry:

Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance

Thanks & Regards,

Infosys Recruitment Team

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