Job Description

Specialist - Employee Experience

This role is pivotal in delivering a smooth and efficient employee experience across the employee lifecycle. As a Specialist – Employee Experience within Global HR Delivery, you will support high‑quality HR operations by ensuring accurate HRIS processing, timely service outcomes, and consistent employee and manager support, while partnering with key stakeholders to maintain strong service standards and continuous improvement.

Responsibilities

Manage day‑to‑day administration and maintenance of employee records in the HRIS for new hires, existing employees, and exiting employees.
Execute Hire‑to‑Retire transactions such as onboarding, employee data changes, letters, and separation actions.
Provide employee and manager support through self‑service guidance and helpdesk responses.
Prepare, process, and maintain HR documents and letters using standard templates (offer letters, confirmations, verification letters, etc.).
Coordinate with payroll to ensure timely and accurate processing related to new hires, changes, and exits.
Support background verification and reference check processes as per defined guidelines.
Generate, review, and analyze HR reports (headcount, attrition, leave balances, compliance metrics).
Ensure compliance with internal HR policies, data privacy norms, and statutory requirements.
Identify and resolve data issues or case exceptions by partnering with HRIS, Payroll, Security, and other teams.
Maintain high levels of data accuracy, documentation hygiene, and first‑time‑right processing.
Contribute to process improvements, SOPs, and knowledge documentation.
Support additional HR operational processes as required.

Core Competencies & Skills

Knowledge or proficiency in HRIS platforms (Oracle, Workday, SAP, SuccessFactors).
Analytical skills with the ability to validate information and prepare reports.
Proficiency in MS Excel.
Strong communication with a customer‑centric approach.
Ability to work with high accuracy and attention to detail in a process‑driven environment.
Problem‑solving capability to handle system/data issues or more complex cases (higher levels).
Ability to handle multiple tasks, prioritize effectively, and meet service-level targets.
Continuous improvement mindset with the ability to recommend or drive process enhancements.

Qualifications

Bachelor's or master's degree, preferably in Human Resources or related field.
Relevant HR operations / HR shared services experience (5-8 years).
Exposure to global HR processes is an added advantage.

BGV:

Employment with WSP India is subject to the successful completion of a background verification (BGV) check conducted by a third-party agency appointed by WSP India.
Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner.

About Us

WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.

With approximately 4,000 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than 73,000 globally, in 550 offices across 40 countries, we engineer projects that will help societies grow for lifetimes to come.

At WSP we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: Our People, Our Clients, Our Operational Excellence and Our Expertise.

www.wsp.com

We are

Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
A collaborative team that thrives on challenges and unconventional thinking.
A network of experts channeling our curiosity into creating solutions for complex issues.

Inspired by diversity, driven by inclusion, we work with passion and purpose.

Working with Us

At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

Our Hybrid Working Module

With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.

Maximize collaboration.
Maintain product quality and cultural integrity.
Balance community, collaboration, opportunity, productivity, and efficiency.

Health, Safety and Wellbeing

Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our Making Health and Safety Personal initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.

Inclusivity and Diversity

WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.

Imagine a better future for you and a better future for us all.

Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.

With us, you can.

Apply today.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

Specialist – Employee Experience

HR Technology & Employee Experience Specialist