It Service Management, Ansible, PowerShell, Automation Scripting, Collaboration Technologies, Unified Communication and Collaboration Operations, Nexthink, Messaging Administration, Microsoft 365 Administration, Exchange Management

L2 Support, Itil Process, Troubleshooting Skills, Python, automation using shell, middleware technologies, AI tools

Scripting, Database, System Administration, IT, Troubleshooting, messaging technologies

SAP BTP, Cloud Foundry, Kubernetes, Prometheus, PostgreSQL, Redis, Servicenow, Self-hosted Langfuse, LLM observability platforms, Dynatrace monitoring, alert management, GitHub Actions CI/CD pipeline development, administration, K6 load testing, Performance Analysis, Python troubleshooting, Kyma, Helm fundamentals, managing production incidents, operational workflows using Jira, similar metrics stacks, SAP BTP Object Store, enterprise ITSM platforms, observability for live AI or data platforms, LLM trace issues, implemented CI/CD quality gates

Juniper, Networking Concepts, Technical Documentation, Cisco, Python, network support tools, Arista, vrf, Troubleshooting, Layer-2 Port-channel switching, Layer-3 BGP, Mpls