Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Member of Technical Staff - SMTS

Position Summary:

Join athenahealth as a Senior Member of Technical Staff focused on building and maintaining Salesforce solutions that power our Sales Operations and Billing processes. This role is based in Bangalore - Whitefield, India and is a hybrid position. This role reports to the Senior Manager.

About the Team:

The athenaIT Finance team supports the Sales Operations and Billing teams by ensuring the tools they depend on function reliably. Our goal is to enable smooth daytoday operations and minimize delays for our business partners. Expanded description: As part of athenaIT Finance you will work closely with sales operations, billing, finance, and cross-functional engineering partners to design, implement, and maintain Salesforce-based solutions that enable quote-to-cash workflows, billing integrations, and revenue operations. The team owns configuration, custom development, and system integrations that keep CPQ, billing connectors, and related automations accurate and performant. You will help translate business requirements into scalable technical designs, deliver enhancements that reduce manual work, and maintain observability and test coverage to prevent regressions. Your work will directly affect transaction accuracy, billing timeliness, and operational efficiency across the sales-to-revenue lifecycle.

Essential Job Responsibilities:

Develop and maintain Apex classes, triggers, and integrations that support CPQ and billing workflows.
Implement and enhance Salesforce CPQ configurations, price rules, product bundles, and quote templates.
Build and maintain Visualforce pages and Lightning components where required to meet business needs.
Integrate Salesforce with external systems (billing, ERP, analytics) using APIs, middleware, or platform events.
Design and execute automated tests and code reviews to ensure solution reliability and maintainability.
Troubleshoot production issues, analyze root causes, and implement corrective changes with appropriate rollback and test plans.
Collaborate with product owners, business analysts, and finance stakeholders to translate requirements into technical solutions and acceptance criteria.
Document technical designs, configurations, and runbooks to support operational continuity and onboarding.
Evaluate and adopt AI-assisted tools and techniques to improve developer productivity, automate routine code generation or test data creation, and surface candidate CPQ rule optimizations validate AI outputs and share recommended usage patterns with the team.
Mentor colleagues on platform best practices, release processes, and quality standards.

Additional Job Responsibilities:

Support release planning activities, deployment validation, and post-release verification.
Assist with performance tuning, query optimization, and data model improvements for large-scale orgs.
Participate in stakeholder meetings to align on priorities, timelines, and risk mitigation.
Help maintain environment strategy including sandboxes, data refreshes, and deployment pipelines.
Contribute to technical evaluations of new AppExchange solutions or third-party tools.
Provide occasional after-hours support for critical production incidents as part of an on-call rotation.

Expected Education & Experience:

5-8 years of professional experience in Salesforce development, configuration, or related roles.
Hands-on experience with Apex, Visualforce, and Lightning development.
Practical experience implementing and administering Salesforce CPQ (product configuration, price rules, quote lifecycle).
Experience integrating Salesforce with external systems using REST/SOAP APIs, middleware, or event-based patterns.
Familiarity with automated testing approaches on the Salesforce platform (Apex tests, integration tests, CI/CD for Salesforce).
Proficiency in scripting or programming languages commonly used with Salesforce tooling (for example: JavaScript, Java, or Python).
Strong problem-solving skills and experience working in cross-functional teams using agile practices.
Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.

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