Job Description :

Job Title - Senior Analyst, Learning Operations

About the Function:

Ensure100% resolution of SNOW tickets within 48 hoursof assignment.
Provide timely and effective support forcustomer queries and service requests.
Collaborate with stakeholders to resolveservice issues and customer concerns.
Manageextended worker access, course assignments, and learning records.
Support SPOC's in handlinguser data, reporting, and completion tracking.
Deliver ahigh-quality customer experiencewith a service-first approach.
Ensure strict adherence toGlobal IM&S and PII compliance standards.
Contribute to achievingteam SLAs and KPIsthrough consistent performance.
Supportlearning launches, reporting, and operational activitiesacross platforms.

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date :

2026-05-05