Problem Management, Salesforce, Customer Service, Technical Concepts, Troubleshooting

Veeva Vault Clinical Data, Production support monitoring and root-cause analysis, MuleSoft Anypoint Platform, Report and dashboard development in Vault CDMS, API testing with Postman, Data integration and workflow automation, Vault Loader, JIRA Agile delivery, Veeva REST APIs, Release management and SDLC

Confluence, Apis, JIRA, Sql, zendesk, Notion, intercom, Freshdesk

Paypal, Sql, Sso, Splunk, Postman, authentication and access management, MFA, understanding of APIs, Venmo, cloud platform troubleshooting, SPF, DKIM, monitoring and debugging tools, CRM case management tools, Credit Cards, system integrations, zendesk, log analysis utilities, browser developer tools, email deliverability protocols, Salesforce, DMARC, API testing platforms, merchant payment systems

Troubleshooting Skills, Technical Support, Customer Engagement, Conflict Resolution, Communication Skills

Customer Support, Technical Voice Process, Troubleshooting, Technical Support

Sql, Python, Bash, PowerShell, Rdbms Concepts, customer-facing technical support, SaaS or cloud-based product environments, troubleshooting utilities, remote-desktop tools

crm software, Troubleshooting, Customer Service, Technical Support, Communication Skills, Time Management, Data Entry, Problem Solving, Multitasking, Team Collaboration