You have a minimum of 1 year of experience in a Service Desk role.

You are proficient in using Ticketing Tools for support management.

You possess excellent communication skills in English, suitable for an international voice process.

You are customer-focused, with strong problem-solving abilities and attention to detail

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Key Roles & Responsibilities:

Be the first level SPOC for customer level queries.
Manage reception during business hours.
Illustrate Smartworks core values and strive to achieve our mission.
Support the Account Management team to achieve the following:
Create a welcoming and collaborative environment for our members through events and building relationships between members.
Ensure that your building is fully operational, and processes are running smoothly.
Assist with move-ins and move-outs; prepare and distribute member welcome packets.
Take direction from the Account Manager to support the Team as necessary.
Greet members and other people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.

Skills & Qualification Required:

0-2 years of work Experience in Hotel/coworking industry
Hospitality or other related degrees.
Thrive in a fast-paced environment while maintaining excellent attention to detail.
Strong communication, organization and project management skills

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Description

We are looking for a Process Associate to join our dynamic team, handling voice and non-voice processes. The ideal candidate will have a passion for customer service and a strong ability to communicate effectively with clients. This position requires both independent and collaborative work to ensure high levels of customer satisfaction.

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