Responsibilities

About the Team

The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.

Responsibilities

CRM Optimization and Process Development

Partner with Sales teams and CRM teams to develop optimized CRM-related business processes
Stay up-to-date with new CRM products and feature launches and ensure Sales teams are aligned
Lead processes standardization projects independently across APAC and METAP markets and implement best practices and industry standards to optimize workflows

Sales Enablement

Act as the 1st line support for Sales teams providing prompt assistance and troubleshooting for daily issues, develop and monitor Help Desk performance indicators, suggest sales process improvements based on insights from Helpdesk data;
Produce SOP documents to enable sales on a self service process adaptation. Eg. FAQs docs, new SOP process, etc.
Implement training programs or refresher courses for sales, and team members as needed to enhance the team's skills and knowledge.

Business Analytics and Reporting

Conduct in-depth analytical review of business operations and provide data-driven recommendations
Prepare clear and concise management reporting via dashboard visualization that delivers actionable insights to leadership.
Coordinate with Sales and cross-functional teams (Finance, HR/Payroll, Product, HQ Teams, etc.) with a strong client-focused and continuous improvement mindset.

Qualifications

Minimum Qualifications

Bachelor Degree in Accounting, Business Administration, Analytics or related fields;
3 years of experience in a fast-paced company with knowledge of/experience in Media/Media Operations, Digital Advertising, Business Intelligence, Revenue Strategy/Operations, Audit, or related fields;
Highly analytical and attention to details;

Preferred Qualifications

Comfortable dealing with people and the processing of business operations;
Proficiency with MS Office Suite, MS Excel and Power Point preferably (BI system knowledge is a plus);
Highly self-motivated, independent, proactive, agile and determined to drive assigned targets and projects with perseverance and passion.

Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Monetization Strategy and Operations - Operational Excellence (Third Party Associate)