HCLTech-Mega Walk-in for OTC Collection (Order Management) on 22nd & 24th Apr at Navalur.

Venue: ETA 3 - HCL Navalur Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130.

Date: 22nd & 24thApr 2026

Time: 10.00am to 1.00pm.

Experience: 1 year - 6 years of Relevant Experience in OTC - Collections.

HR: Jefferson

Major Responsibilities: -

Collection of all complex/high profile accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
Implementation of service stops/ remove stops according to process.
Review of UMCC and on account payments as per ICMP guidelines
Identify the potential write-offs for clearing aged debts.
Accountability for debt and cash targets achievement on a quarterly/monthly basis
Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections.
Detection and help for process improvement opportunities for collection + system improvements.
Where technical knowledge gaps have been identified through the review process, the job holder will work with the Administrators and the respective Team leader to aid in the closure of that gap.
Responsible for new process implementation within the teams
Ensure adherence to process and strategies that will allow best in class results in a controlled environment

Background, skills, experience, and qualifications: -

A minimum of 2 years experience within an OTC Collections team (Required)
Should have Finance background. Preferably B.com and MBA (Finance) graduates
Excellent communication skill (Oral and written)
Willing to work in Night shift
Proven track record in meeting targets and SLAs
PC literacy, particularly in MS Office
Demonstrate a customer focused orientation.
Strong negotiation skills
Project methodology experience
Excellent analytical and problem-solving skills

Role specific competencies and requirements: -

Fluency in (English), both written and verbal.
Results / Target driven.
Self-motivated and willing to learn new skills.
Commitment to developing oneself and desire to develop others.
Good listening skills
Team Player
Ability to work on own initiative.
Adaptable to a changing environment & flexible with regard to working patterns.
Excellent Customer Care skills
Leadership & People Management Skills

Note - Any collections experience with Voice can apply (Only immediate joiner and less than 30 Days can apply)

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