Key Responsibilities:

Manage the complete order life cycle for assigned customers/accounts including:
Order entry and modification
Invoicing, credits/debits
Generating and managing logistics documentation
Serve as a consultative partner to customers, offering guidance on availability, lead times, minor technical queries, and company policy.
Act as a single point of contact for customer inquiries, resolving order-related issues and managing escalations through to closure.
Demonstrate customer support excellence empathy, compassion, and professionalism in every customer interaction.
Collaborate closely with internal teams (production, planning, materials) to ensure prompt and accurate order throughput and support financial target achievement.
Liaise with sales, warehouse, and logistics teams to monitor order status and resolve issues.
Support the department s transformation to a proactive, customer-centric model by:
Documenting and improving administrative practices related to communication and order processing
Identifying process improvements and sharing best practices with customers
Participate in continuous improvement initiatives and support customer visits as needed.

Skills:

Strong understanding of order management processes and lifecycle best practices.
Proficiency in Microsoft Office Suite , especially Excel.
Effective communication and interpersonal skills, particularly in high-pressure or customer-facing situations.
Detail-oriented with strong problem-solving and multitasking abilities.
Ability to work cross-functionally with planning, logistics, and commercial teams.
Experience with order management systems or ERPs is a plus.

Experience:

0-2 years in customer order management, customer service, supply chain/logistics, or international trade preferred.

Additional Information:

Qualifications:

Education: Bachelors degree or equivalent from an accredited college or university is required.
Licensing: May require export controls or sanctions compliance certifications, depending on account assignments.

Competencies:

Core Competencies:

Collaborates: Builds partnerships and works collaboratively to achieve common goals.
Communicates Effectively: Delivers clear, audience-appropriate messages across channels.
Customer Focus: Delivers solutions with the customer at the center of every decision.
Drives Results: Delivers timely, consistent results under pressure or uncertainty.
Manages Complexity: Solves complex, multifaceted problems with confidence and clarity.
Self-Development: Actively pursues learning opportunities and growth.

Functional Competencies:

Customer Support: Understands how proactive service across the order lifecycle impacts satisfaction.
Order Life Cycle Knowledge: Applies knowledge of each stage and cross-functional collaboration to ensure successful fulfillment.
Order Processing: Follows structured steps to manage order receipt, identify exceptions, and resolve issues.
Order Life Cycle Systems Knowledge: Demonstrates ability to use digital tools and systems to process and manage customer orders accurately.
Values Differences: Embraces diverse perspectives and fosters an inclusive working environment.

Role: Operations - Other

Industry Type: Automobile

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate

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