Job Title: ServiceNow Automation Lead

Department: ITG

About Business line/Function: ITG is a group function established recently (2019) in ISPL with presence in Mumbai, Chennai and Bengaluru. We collaborate with various business lines of the group to provide IT Services.

Position Purpose: ServiceNow Lead, will report to ISPL ITG ServiceNow Manager and work closely with the ServiceNow Platform Manager, POs, Business Analysts and ServiceNow Architect in Paris.

The role includes leading automation/development missions and managing a team of ServiceNow members, in collaboration with both Paris and ISPL.

This is an excellent opportunity for a highly motivated and skilled candidate to join a dynamic company and work in an exciting environment.

The core aim of the ServiceNow Lead will be to deliver robust, secure, and maintainable solutions while guiding the development team to achieve project and business goals

Responsibilities

Direct Responsibilities

Leadership and Guidance: Provide technical leadership and guidance to the team, ensuring the alignment of technical choices with the organization's goals.
Mentor team members, share knowledge, and promote a culture of innovation, continuous learning, and improvement.
Build and customize ServiceNow applications (ITSM, ITOM, ITAM, CSM, Scope Apps).
Work closely with product owners, business analysts, and stakeholders to gather requirements and define scope.
Estimate effort, create development plans, and track progress against sprint/roadmap milestones.
Participate in agile ceremonies (stand‑ups, sprint planning, retrospectives).
Translate functional specifications into technical designs and scalable scripts (Business Rules, Script Includes, UI Policies, UI Actions, etc.).
Conduct code reviews, ensure adherence to best practices, and maintain a high‑quality code base.
Produce comprehensive technical documentation
Automate testing where possible (ATF – Automated Test Framework).
Provide support for production issues, perform root‑cause analysis, and implement fixes.
Contribute to knowledge‑base articles and standard operating procedures.
Ensure solutions comply with security, data‑privacy, and regulatory guidelines
Stay up‑to‑date with new ServiceNow releases and features; evaluate their applicability.
Recommend process enhancements, automation opportunities, and platform optimizations

Contributing Responsibilities

Optimize ServiceNow platform performance (indexing, query tuning, asynchronous processing).
Communicate technical concepts to non‑technical audiences clearly

Technical & Behavioral Competencies

Deep knowledge of ServiceNow core modules, Service Portal, Flow Designer, Integration Hub, and scoped applications.
Proficiency in JavaScript (client‑side and server‑side), Glide APIs, HTML/CSS, AngularJS (for Service Portal).
Experience with REST/SOAP, LDAP, SAML, OAuth, MID Server, and web‑service authentication.
Agile/Scrum, ITIL foundation, and understanding of enterprise architecture principles.
Knowledge of ITSM ServiceNow best practices, including ITIL V3/V4.
Strong problem solving, decision-making, and analytical abilities.
Strong written and verbal communication skills.

Specific Qualifications:

Bachelor degree or equivalent working experience in computer-related field or equivalent work experience.
Minimum 3+ years of experience in leading a ServiceNow Development team.
Certified ServiceNow Administrator certification mandatory.
ServiceNow Certified Application Developer preferred.
ITIL V3/V4 Foundation Certification preferred

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

Deep knowledge of ServiceNow core modules, Service Portal, Flow Designer, Integration Hub, and scoped applications
Proficiency in JavaScript (client‑side and server‑side), Glide APIs, HTML/CSS, AngularJS (for Service Portal).
Experience with REST/SOAP, LDAP, SAML, OAuth, MID Server, and web‑service authentication.
Minimum 5+ years of experience in leading a ServiceNow Development team

Behavioral Skills:

Ability to collaborate / Teamwork
Communication skills - oral & written
Ability to deliver / Results driven
Attention to detail / rigor
Ability to understand, explain and support change
Ability to develop others & improve their skills

Education Level: Bachelor Degree or equivalent

Location: Chennai (preferred) / Bengaluru

About BNP Paribas Group:

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

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