Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL's open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.

BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.

We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.

Learn more at betsol.com

Job Description

About the Role

The NOC Team Lead (L2) will lead Network Operations Center (NOC) teams to ensure 24x7 monitoring, incident response, and infrastructure reliability. This role is responsible for managing day‑to‑day NOC operations, handling critical escalations, driving continuous improvement in monitoring and incident processes, and mentoring team members to deliver high‑quality operational support.

Responsibilities

Lead NOC operations across shifts to ensure reliable 24x7 monitoring and incident remediation
Act as the technical escalation point for critical and high‑severity incidents
Coordinate and manage major incident response, including stakeholder communication and post‑incident reviews
Optimize monitoring tools and implement automation to reduce alert noise and manual effort
Collaborate with engineering teams and external vendors to resolve recurring infrastructure issues
Oversee onboarding, training, and mentoring of NOC engineers
Develop, maintain, and continuously improve runbooks, SOPs, and escalation procedures
Produce daily and weekly operational reports, including trend analysis and service health insights for leadership
Ensure adherence to ITIL‑aligned incident, escalation, and communication processes
Drive continuous improvement in monitoring, incident handling, and documentation standards Looking For
2–5 years of experience in NOC or Network Operations, with leadership or escalation responsibility
Experience leading or acting as an escalation point within a NOC or Network Operations environment
Strong operational mindset with the ability to manage incidents under pressure
Proven ability to balance people leadership with hands‑on technical responsibility

Mandatory Skills

Technical / Functional Skills
Experience working in NOC or Network Operations environments
Hands‑on experience with monitoring tools such as SolarWinds, Dynatrace, Pingdom, StatusPage, or similar
Strong understanding of incident lifecycle management and ITIL processes
Working knowledge of CMDB and service/dependency mapping
Experience with Application Performance Monitoring (APM) and service health monitoring
Understanding of hybrid environments (on‑premises and cloud)
Leadership & Soft Skills
Strong analytical and problem‑solving skills
Ability to prioritize effectively in high‑severity incident scenarios
Proven leadership, communication, and stakeholder coordination skills
Ability to mentor and guide NOC engineers across shifts

Good To Have Skills

Experience driving automation in monitoring or incident response workflows
Exposure to cloud platforms and large‑scale enterprise infrastructure
Experience preparing executive‑level operational reports

Qualifications

Associate's or Bachelor's degree in IT or a related field (preferred)

Additional Information

Role involves working in a 24x7 operational environment
Flexibility across shifts may be required based on business and incident demands