Job Title: Data Analyst – Product Quality & Patient Experience

Role Description

Let's do this. Let's change the world.

In this vital role, you will possess a unique blend of analytical expertise, healthcare industry knowledge, and a passion for improving patient outcomes through data-driven insights.

We are seeking a highly skilled and diligent Data Analyst to join our dynamic team. This role is pivotal in ensuring our products meet the highest standards of quality and that patient complaints are thoroughly analyzed and addressed. The ideal candidate will have a strong background in data analysis, excellent communication skills, and a commitment to product quality and patient experience.

Roles & Responsibilities

Collect, organize, and analyze data related to product performance (e.g., APRs) and patient complaints
Ensure data integrity, accuracy, and accessibility for further analysis
Apply statistical software and data visualization tools to interpret and present findings
Identify trends, patterns, and insights from large datasets to support decision-making
Prepare comprehensive reports with analysis results and actionable recommendations
Maintain accurate and up-to-date documentation of all data analysis activities
Ensure compliance with regulatory requirements and company policies in reporting
Collaborate with cross-functional teams to implement quality improvement initiatives
Provide insights and support for product complaint teams to enhance product quality and the patient experience
Present data analysis results and recommendations to management and other key collaborators
Foster strong relationships with internal and external partners

Technical Competencies

Data Cleaning – Ensuring data integrity by identifying and correcting errors, inconsistencies, and duplicates
Database Management – Storing and organizing data in databases or data warehouses for easy access and analysis
Diagnostic Analysis – Investigating root causes of issues, including recurring product defects or frequent complaints
Visualization – Creating charts, graphs, and dashboards to clearly present data insights

What We Expect of You

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications:

Basic Qualifications

Bachelor's degree and 0 to 3 years of experience with one or more analytic software tools or languages (e.g., SAS, Data Bricks, Salesforce, SQL, Python)
AND experience with data visualization tools such as Square Two (S2), Spotfire, Bio-Connect, Tableau, Power BI, Smartsheet, or similar
OR
Diploma and 4 to 7 years of experience with one or more analytic software tools or languages (e.g., SAS, Data Bricks, Salesforce, SQL, Python)
AND experience with data visualization tools such as Square Two (S2), Spotfire, Bio-Connect, Tableau, Power BI, Smartsheet, or similar

Preferred Qualifications

Strong analytical and problem-solving skills; ability to interpret complex data sets
Excellent written and verbal communication skills
Ability to work independently and collaboratively in a fast-paced environment
High attention to detail and strong commitment to accuracy and quality
Knowledge of regulatory requirements and quality management systems (e.g., ISO 13485, FDA regulations) is a plus
Proactive and self-motivated with a strong sense of responsibility
Adaptable with the ability to manage multiple priorities effectively
A patient-centric attitude with a commitment to improving healthcare outcomes

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