Role & responsibilities

Summary: As a Sr. Specialist, Renewal Sales, you will be responsible for demonstrating the value and benefits of our clients products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Responsibilities:

Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
Manage high volume of customer/partner contacts through phone and email each day majority of communication is inbound but have potential for outbound when its required
Provide accurate weekly/ monthly/ quarterly sales forecast
Mastery of product knowledge and technical understanding of services to assess client requirements
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
Manage external competitive pressures and handle objections to retain customers or win new customers
Manage high volume of customer contacts through phone and email each day majority of communication is outbound
Work with your team and management to provide a professional experience during all interactions with customers and prospects
Maintain the customer management system (CRM) to ensure all relevant data is captured
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
Work with a team and report directly to a sales Manager

Preferred Qualifications

2+ years of experience working in a customer service or sales capacity
Prior success in achievement of personal and team sales quota/goals
Experience in high-volume calling
Experience learning new technology and data
Problem solving skills
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Experience or willingness to work from home

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