Overview

Hyland Software  is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

Currently we are looking for Infrastructure Administrator 2.

The Infrastructure Administrator II is responsible for the administration, security, and lifecycle management of enterprise infrastructure platforms across on-premises and cloud environments. This role focuses on infrastructure operations, platform reliability, modernization, and security hardening. While it is not a Help Desk or end-user support position, the role does include escalation support for complex infrastructure issues and occasional direct interaction with end users or requestors.

The position works across compute, virtualization, network, identity, security, and cloud systems to ensure performance, resilience, and compliance of core IT infrastructure.

Responsibilities

Infrastructure Administration

Administer and maintain enterprise server, virtualization, storage, and cloud infrastructure.
Manage and optimize VMware vSphere/vCenter environments and virtual workloads.
Support Azure infrastructure services including identity, networking, compute, and hybrid integration.
Perform server lifecycle tasks including provisioning, configuration, patching, performance tuning, and decommissioning.
Administer enterprise storage platforms (e.g., NetApp ONTAP) and backup/recovery processes.

Network & Platform Infrastructure

Assist with administration of routing, switching, firewall, and load balancing technologies.
Support infrastructure components such as Palo Alto firewalls, Aruba controllers, IPAM, DNS (split DNS), and VPN appliances (Ivanti).
Maintain and document network diagrams and architecture standards.

Identity, Security & Compliance

Administer Active Directory, Azure AD/Entra ID, and directory services.
Enforce security standards, hardening guidelines, and access control policies.
Utilize CyberArk for privileged access management and credential security.
Leverage Rapid7 and other vulnerability management tools to identify, assess, and remediate risks.
Participate in infrastructure audits and compliance initiatives.

Cloud & Modern Workplace Technologies

Support Microsoft 365, Exchange (Online & On-Prem), SharePoint, and Intune.
Manage endpoint security and device management platforms including Defender, BitLocker, JAMF.
Implement hybrid infrastructure integrations between on-prem and Azure.

Automation, Monitoring & Reliability

Develop and maintain PowerShell automation scripts and configuration standards.
Use monitoring and asset tools such as ManageEngine, vCenter, and other observability tools.
Monitor infrastructure health, performance, and capacity; proactively address anomalies.
Implement and test disaster recovery and business continuity procedures.

Incident & Problem Management

Act as a Level 2 escalation point for infrastructure incidents originating from the Help Desk.
Troubleshoot and resolve moderately complex infrastructure issues independently.
Participate in root cause analysis for recurring or high-impact incidents.
Document fixes, workarounds, and known errors for reuse by the broader IS organization.
Interact with requestors directly as needed to clarify requirements or provide guidance.

Project & Improvement Work

Contribute to infrastructure projects such as system upgrades, migrations, modernization, and security enhancements.
Create and maintain infrastructure documentation in Confluence and internal knowledge systems.
Provide technical input into process improvements and architectural decisions.

Required Qualifications

Basic Qualifications

4–6+ years of experience in Infrastructure Administration and Network Administration roles.
Strong experience with:

Windows Server administration
Active Directory and Group Policy
VMware vSphere/vCenter
Microsoft network environments

Working knowledge of routing, switching, firewalls, and load balancing.
Experience with server hardware (Dell, IBM, Cisco UCS, HP).
Proficiency with PowerShell scripting.
Familiarity with monitoring, patching, and endpoint management tools.
Strong analytical, troubleshooting, and documentation skills.

Preferred Qualifications

Microsoft Azure Administrator (AZ-104) certification
VMware certification (VCP or equivalent)
Experience with CyberArk (Privileged Access Management)
Experience with Rapid7 or enterprise vulnerability management platforms
Exposure to hybrid cloud infrastructure design
Knowledge of enterprise security frameworks and compliance standards

Academic Qualifications

Graduation in any relevant discipline

Work Environment & Expectations

Role is part of core infrastructure operations, not a helpdesk or end-user support position, but includes Level 2 escalation support.
Participation in on-call rotation required.
Ability to work flexible or shift hours when required for maintenance windows or incident response.
Fast-paced environment requires strong prioritization and technical adaptability.

Key Competencies

Infrastructure reliability and operational excellence
Security-first mindset
Automation and process optimization
Strong documentation discipline
Collaborative project delivery

Shift Timing - 8:30 PM IST to 5:30 AM IST

Hyland's Offering

We're proud of our culture  and take employee engagement seriously. By listening to  employees feedback, we're able to provide meaningful benefits and programs to our workforce.

Learning & Development - development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees.
R&D focus  – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow.
Work-life balance culture – flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! 
Well-being - private medical healthcare, life insurance, gym reimbursement.
Community Engagement – Volunteer time off (12h/year).
Diversity & Inclusion – employee resource groups, inclusion benefits and policies
Niceties & Events – snacks and beverages, employee referral program, birthday, baby gifts.

 If you would like to join the company where  honesty, integrity and fairness  lie in the bottom of values, where people are truly passionate about technology and dedicated to their work –  connect with us!

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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