Shift: Overlap with US & EU Business Hours

Immediate Joiners required (15 days notice)

Role Summary

We are seeking an experienced Cloud Operations Lead with a strong background in Site Reliability Engineering (SRE), DevOps, and Platform Engineering. The ideal candidate will be responsible for ensuring the reliability, security, and operational excellence of cloud-based platforms and services while leading a small team of engineers.

This is a hands-on role with approximately 80% focus on Cloud Operations, Production Support, Reliability, and Platform Ownership, combined with leadership responsibilities.

Key Responsibilities

Lead cloud operations and production support activities across AWS-based platforms.
Manage and troubleshoot Linux systems, cloud infrastructure, networking, and Kubernetes environments.
Drive operational excellence through monitoring, observability, automation, and incident management.
Build and maintain Infrastructure as Code (IaC) using Terraform, Ansible, and Helm.
Support and optimize CI/CD pipelines using GitHub Actions, Jenkins, and deployment automation tools.
Design and implement monitoring, alerting, dashboards, runbooks, and operational standards.
Lead vulnerability remediation, secrets management, access governance, and platform hardening initiatives.
Automate infrastructure provisioning, OS/AMI upgrades, and day-2 operational activities.
Support production deployments, release management, and change control processes.
Collaborate with engineering teams on onboarding, platform readiness, access management, and operational best practices.
Mentor and guide junior engineers while driving continuous service improvement.

Required Skills (Non-Negotiable)

Strong Linux Administration and Troubleshooting
AWS Cloud Operations (IAM, EC2, Networking, EKS)
Kubernetes Administration and Production Support
Terraform and Infrastructure as Code
CI/CD Tools (GitHub Actions, Jenkins)
Monitoring & Observability (Datadog, Prometheus, Grafana, SignalFx, Nagios, or similar)
Incident Management, Root Cause Analysis, and Production Support
Security Operations including vulnerability remediation, access management, and secrets rotation
Experience working in enterprise environments with formal change management processes

Preferred Skills

DNS, Proxy, Edge Services, and Networking Platforms
Teleport, Bastion Hosts, Service Accounts, and Access Management Solutions
Container Security and Supply Chain Security
AMI/Image Lifecycle Management
AI-enabled Operations, Custom Agentic AI, or Hyperscaler AI Services

Leadership Expectations

Lead a team of cloud/platform engineers.
Drive operational governance, service reliability, and process standardization.
Promote automation-first and reliability-first engineering practices.
Partner with stakeholders across Cloud, Infrastructure, Security, and Application teams.

Nice to Have

Experience in SRE, Platform Engineering, or Managed Services environments.
Exposure to AI-powered operations, observability, or automation solutions.
Experience supporting large-scale distributed systems and cloud-native applications.

Cloud Operations Lead SRE / DevOps / Platform Engineering