As an Implementation Consultant, you are the technical contact person for our customers in the context of the implementation of our software for our new and existing customers. By delivering system configuration services and data migration for international clients.

Organization structure (job belongs to.)

DTCs (Digital Technology Centers) DG COE (Digital Governance Center Of Excellence)

Reports directly to:

DTC Digital Governance COE Manager

Main Responsibilities

Major requirements for you will be to get familiar with CAD drawings, changes , update etc , should be able to keep track of such changes for reporting Youll work closely with clients to reconcile discrepancies.
Configuring Planon software to meet documented in-scope client requirements.
Identifying the current challenges that customers are facing and translate them into solutions within the Planon software.
The willingness to learn about the configuration options within the Planon software and how to implement them.
Contribute on deployment i.e., Configuration, E2E testing, Go live preparation, Training Key User and Documentation
Deep dive on issues and lead till resolution by coordinating with other internal teams.
Support Internal/External Audit with relevant documentation and to be compliant with process.
Audit and support space attributes, types, polyline changes to floor plans in ACAD and other particulars in the system, on a consistent basis

Customer Support

Troubleshoot first and intermediate support tickets. Ensure adherence to Help Desk SLAs to drive customer satisfaction.
Work with customers to promote product adoption by identifying areas of deficiency and making recommendations for system improvements and expansion.
Provide professional services to develop custom reports, dashboards, metrics, functionality, and integrations upon customer request and internal approval.

Educational Requirements

Mandatory:

Bachelors degree in Engineering/Technology or related field

Experience Mandatory

Experience with CAD/ Space Planning and CAFM / IWMS software is required and Planon is preferred. Strong understanding of occupancy planning, architectural design.
Proficient in AutoCAD.
3 years in an IT/Tech business analyst role, ideally supporting SaaS application evolution in large, complex organizations.
Strong Business Analyst skills (e.g., analytical skills, requirement engineering, design thinking, agile methodologies)
Strong Communication skills in written and spoken English.
Proficiency in Teams, Sharepoint and other MS collaboration tool

Competencies & Skills

Have a strong sense of customer service and satisfaction
Team player with the ability to form strong working relationships with team members and stakeholders
Has a sense of Urgency to complete tasks independently
Strong collaborative skills Ability to collaborate across Business and IT
Excellent Articulation skills both verbal and written
Self-Driven, Ability to independently drive tasks and strong time management skills
Highly organized with good attention to detail

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