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Showing 7 jobs
Skills:
google sheets , Excel, AHT, Quality Audits, Basic quality tools, CSAT, Resolution Rate, Cycle Time, Policy Adherence, NPS, Ticket Closures
Skills:
Ms Excel, compliance standards, QA tools, Reporting
Skills:
Quality Assurance, Quality Management Tools, Customer Service Software
Skills:
Ms Excel, compliance standards, QA tools, Reporting
Skills:
AI audits, Instructional Design, Customer service processes, Chat handling, Quality audits
Skills:
Ms Excel, audit frameworks, performance improvement methodologies
Skills:
Quality Analyst, audits or evaluations, Auditing, Quality Tools
