Job description

We are Hiring - Voice Process Professionals - International Customer Support - Pune

Walk-In Drive @ Infosys BPM Launch Your Career in International Customer Support!

Location: Pune, India

Walk-In Dates: 9th April 2026

Time: 10:00 AM to 1:00 PM

Venue: Infosys BPM Limited,

Ascendas International Tech Park SEZ,

PH-III, Plot No.18, International Tech Park,

Rajiv Gandhi Info Park, MIDC, Phase III,

Hinjewadi, Pune-411057

Mode: 100% Work from Office (WFO)

Work Type: Full-time | Night Shifts | Rotational Week Offs

Experience: 0 - 5 Years

Qualification: Any Full-Time Graduates (15 years of formal education)

About the Role

We are looking for enthusiastic and customer-focused individuals to join our International Voice Support team. If you have excellent communication skills, a passion for helping people, and thrive in a fast-paced environment, we'd love to hear from you!

Mandatory Requirements:

International Voice Support Experience - Must Have
Excellent Communication Skills Speak, Read, and Write fluently in English
Outstanding Customer Handling Skills
Willingness to Work Night Shifts
100% Work from Office Bengaluru Location

What You'll Do:

Engage with international customers to resolve queries and provide outstanding support.
Build rapport through active listening, empathy, and professional communication.
Deliver solutions by understanding customer needs and navigating internal processes.
Maintain high standards of ethics, integrity, and customer satisfaction.
Adapt to evolving tools, technologies, and workflows with agility.

Required Skill Set:

General Skills:

Excellent communication and soft skills.
Ability to structure calls professionally and efficiently.
Empathy-driven approach to customer interactions.
Positive, polite, and professional demeanor.

Technical Skills:

Basic understanding of client processes and workflows.
Ability to identify routine issues and resolve them effectively.
Tech-savvy and quick to adapt to new tools and systems.

Key Competencies:

Strong customer service orientation.
Team player with a collaborative mindset.
High adaptability to change and new challenges.
Ethical and professional conduct at all times.

Qualifications:

Prior experience in customer service or contact center roles preferred.
Open to graduates from any stream with strong communication skills.

Preferred: Basic understanding or any customer support certification

Mandatory Documents to Carry

Updated printout of your resume
Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
All original academic documents for verification:
10th & 12th Marksheets
Graduation (All Semesters, CMM, Provisional & Degree Certificate)

Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

Carry a copy of this email/invitation

Walk into the Infosys Hinjewadi, Pune-411057 Campus on 9th April 2026 between 10:00 AM 1:00 PM

Why Infosys BPM

Work with global clients across industries.
Be part of a robust technology ecosystem that fosters innovation and growth.
Enjoy a collaborative culture, continuous learning, and career advancement opportunities.

Interested or Know Someone Who Fits the Requirement

Tag them in a reply mail or reach out directly to apply!

Let's build the future of customer service together.

We can't wait to meet you!

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

www.infosysbpm.com

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