Responsible for Equipment* data related activities and related global support for C4C
its a digital twin of a physical product which carries the entire Product life cycle and can be tracked in C4C.an Equipment is also called as Registered Products in C4C.
Support necessary tasks related to data management of KSB and Non-KSB Equipments (i.e. Products)
Support tasks related to preparation of site database and related web portal tasks
Interact with key users within KSB group globally, to ensure completeness and correctness of given task in time and support activities
Support global rollouts for implementations of various projects
Detailed Documentation of each activity and update the SharePoint and portal for communications to the users.
User trainings
Regular testing activities for Quality tenant and cross collaboration with C4C functional team and IT developers.
Support data migrations as a part of any new C4C or SAP implementations which will have effect on the existing product data in C4C.

Functional / Technical Competencies

Preferred- Good knowledge of KSB global products and main part types.
Required- Exposure to SAP SD module, MM module & C4C (CRM tool- Cloud for customer)
Expertise in MS – Excel/ Macros
Bare minimum exposure to After Market business process
Data Analysis, tools and procedures

Behavioral Competencies

Collaboration & Teamwork
Customer oriented (Internal Sales and Service personnel)
Highly effective English Communication and time management skills
Customer centric and target-oriented approach (Business oriented thinking that can be implemented into systems)

Qualification And Experience

Support Engineer