Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you passionate about delivering exceptional service and revolutionizing the world of technology We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management Lead. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework.

As a visionary leader, you will inspire and guide our team of experts to deliver high-quality and reliable information technology services. Working closely with the latest systems, software products, and networked devices, you will align our solutions perfectly with our customers evolving business needs. Your deep knowledge of the services we provide paired with your understanding of customer businesses, will enable you to propose and implement tailored solutions that exceed their expectations.

You will be an integrated part of our customer account structure, fostering strong relationships with our customers and collaborating closely with our Delivery Partner. Together, you will create an environment that promotes innovation, collaboration, and customer success. By owning the technical and managerial support for our field engineers, technicians, system administrators, subject matter experts, and product support personnel, you will empower them to deliver, manage, maintain, and deploy IT services effectively.

When it comes to troubleshooting incidents, problems, changes, and escalations, you will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Your expertise will be crucial in ensuring that our systems run smoothly, offering our customers a seamless experience.

As a Delivery Management Lead, you will have the unique opportunity to collaborate with an exceptional team of Delivery Partners, Architects, and SREs (Site Reliability Engineers). Together, you will co-create, design, deploy, and maintain reliable, available, and future-proof systems and services. Your innovative ideas and leadership skills will play a vital role in shaping the technological landscape of our organization and the industry as a whole.

If you are ready to make an impact, drive customer success, and be at the forefront of technological advancements, this is the role for you. Join our team and be part of an exhilarating journey as we reshape the IT services landscape with creativity, passion, and excellence.

Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won't find anywhere else.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Key Responsibilities:

1. Data Center & Infrastructure Leadership

Own overall Data Center strategy, roadmap, and operations (on-prem, colocation, and hybrid cloud).
Lead and mentor multi-technology L2/L3 teams (Server, Storage, Network, Cloud).
Ensure 24x7 availability, SLA adherence, and operational excellence.
Drive capacity planning, lifecycle management, and technology refresh.

2. Cloud & Hybrid Infrastructure

Design and manage Hybrid Cloud and Multi-Cloud environments (AWS / Azure / GCP).
Lead cloud migration programs, including application and infrastructure modernization.
Implement cloud governance, cost optimization (FinOps), security, and compliance.
Integrate on-prem DC with cloud using secure connectivity and automation.

3. Virtualization & Compute

Architect and manage virtualization platforms:
- VMware vSphere / ESXi / vCenter
- Hyper-V / KVM (where applicable)
Lead performance tuning, HA/DR, clustering, and automation initiatives.
Manage physical server infrastructure (HPE, Dell, Cisco UCS).

4. Operating Systems & Middleware

Deep expertise in Windows Server and Linux (RHEL, CentOS, Ubuntu) environments.
Oversee OS hardening, patching, vulnerability remediation, and compliance.
Coordinate with application teams for middleware readiness and performance.

5. Storage & Backup

Design and manage enterprise storage solutions:
- SAN/NAS (EMC, NetApp, HPE, Pure, etc.)
Lead backup and disaster recovery strategies:
- Tools such as Veeam, NetBackup, Commvault, Rubrik
Ensure RPO/RTO compliance, DR drills, and audit readiness.

6. Network & Security Oversight

Strong understanding of Data Center networking:
- LAN/WAN, Firewalls, Load Balancers, VPNs
Collaborate with network/security teams on:
- Network segmentation, Zero Trust, firewall policies
Ensure security best practices and alignment with InfoSec policies.

7. Automation, Monitoring & ITSM

Drive automation using PowerShell, Ansible, Terraform, or scripting tools.
Implement and optimize monitoring and alerting tools.
Ensure adherence to ITIL processes:
- Incident, Problem, Change, Capacity, and Asset Management.

8. Vendor, Stakeholder & Financial Management

Manage OEMs, service providers, cloud vendors, and partners.
Handle budgeting, cost control, licensing, and contract negotiations.
Provide regular reports to leadership on availability, risks, and improvements.
Act as an escalation point for critical incidents.

Required Skills & Expertise:

Technical Skills

Data Center Operations (On-prem & Hybrid)
Cloud Platforms: AWS / Azure / GCP
Virtualization: VMware, Hyper-V
OS: Windows Server, Linux
Storage: SAN, NAS, Object Storage
Backup & DR solutions
Networking fundamentals
Security & Compliance frameworks
Automation & Scripting

Leadership & Soft Skills

Strong people management and mentoring skills
Excellent stakeholder and executive communication
Decision-making under pressure
Strategic thinking with hands-on capability
Strong documentation and governance mindset

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.