office apps , Windows OS, Outlook, Intune, LAN connectivity, Active Directory, Copilot, Microsoft 365 Administration, OneDrive, Teams, Sharepoint, macOS support

Incident Support, Operating Systems, Laptops, Incident Handling, Service Desk Management, Windows 10, Time Management, reporting procedures, Ticketing, Service Maintenance, Multitasking, Managing Calls, Troubleshooting, Technical Support, Prioritization, Ict, Outsourcing, Lead Generation Events, customer event coordination, Answering Phone and Email Queries

Change management, Application Architecture, Networking, Os Troubleshooting, Itil Processes, Application Support, ITSM tool

Windows, Macos, Network Troubleshooting, Understanding of Microsoft 365, endpoint management, Experience with Active Directory, Proficiency in operating systems, AnyDesk, Basic knowledge of network infrastructure, Google Workspace services, IP configurations, Familiarity with remote desktop tools

Windows, Microsoft 365, Macos, Network Troubleshooting, Google Workspace, Active Directory, IP configurations, endpoint management, AnyDesk