About The Role

We are seeking an experienced KYC Manager to lead and manage client onboarding, KYC verification, and regulatory compliance processes within a SEBI-registered stock broking environment.

This role will be responsible for ensuring accurate, compliant, and efficient onboarding of clients, while managing KYC operations, documentation, and regulatory adherence across systems and branches.

Key Responsibilities

KYC Operations & Client Onboarding

Oversee end-to-end client onboarding and KYC processes for retail, HNI, and corporate clients
Ensure accurate verification of KYC documents, PAN, Aadhaar, IPV, and bank details
Manage onboarding across online and offline channels

Regulatory Compliance & Governance

Ensure strict adherence to SEBI, Exchange (NSE/BSE), and KYC/AML guidelines
Stay updated with regulatory changes and implement necessary process updates
Ensure compliance with CKYC, PMLA, FATCA, and risk categorization norms

Process Management & Quality Control

Establish and maintain SOPs and workflows for KYC and onboarding processes
Monitor quality of KYC verifications and ensure error-free documentation
Conduct periodic audits and checks to ensure process adherence

Team Management & Training

Lead and manage the KYC operations team
Train team members on regulatory requirements and process updates
Monitor team productivity, TATs, and accuracy metrics

Issue Resolution & Escalation Management

Handle escalations related to KYC rejections, discrepancies, and onboarding delays
Coordinate with compliance, operations, and tech teams to resolve issues
Ensure timely closure of onboarding-related queries

System & Process Improvement

Work closely with product and tech teams to improve onboarding journeys and KYC workflows
Drive automation and digitization of KYC processes
Enhance client experience while maintaining compliance standards

Reporting & MIS

Track and report KYC volumes, TATs, rejection rates, and compliance metrics
Prepare MIS dashboards for leadership and compliance teams
Provide insights to improve onboarding efficiency and accuracy

Required Skills & Qualifications

Bachelor's degree in Finance, Commerce, Business, or related field
4–8 years of experience in KYC / onboarding / compliance operations in stock broking or financial services
Strong knowledge of SEBI regulations, KYC/AML norms, CKYC, FATCA, and PMLA guidelines
Experience in handling retail, HNI, and corporate onboarding
Strong attention to detail and process orientation
Good communication and stakeholder management skills

Preferred (Good To Have)

Experience with KYC systems, onboarding platforms, and CRM tools
Exposure to CDSL/NSDL processes and demat account opening
NISM certification or relevant compliance certifications

Key Competencies

Strong compliance and risk awareness
Attention to detail and accuracy
Process-driven and structured approach
Team leadership and management
Ability to work in a fast-paced, high-volume environment

Why Join Us

Opportunity to manage mission-critical onboarding and compliance operations
Exposure to core broking systems and regulatory frameworks
Work closely with product, compliance, and operations teams
High ownership role with strong impact on customer experience

Manager - KYC, Risk and Compliance