Role: ServiceNow LRMC (Legal & Risk Management) Developer / Consultant

Location: Bengaluru, Noida, Gurugram, Mumbai, Pune, Hyderabad, Chennai

Work Mode: Onsite

Experience: 4+Years

Notice Period: Immediate to 15 Days Preferred

Role Summary:

We are seeking an experienced ServiceNow LRMC (Legal and Risk Management)

Developer to design, implement, and support Legal, Risk, and Compliance solutions on

the ServiceNow platform. The role involves configuring and customizing ServiceNow

modules to support enterprise legal operations, enterprise risk management, policy and

compliance workflows, and regulatory reporting while ensuring data integrity,

automation, and alignment with governance standards.

Core Responsibilities:

Application Design & Development

 Design, configure, and customize ServiceNow GRC / IRM (Integrated Risk

Management) and Legal workflows including:

o Legal Intake & Case Management

o Risk Registers and Assessments

o Policy & Compliance Management

o Issues, Controls, and Audit workflows

 Develop business logic using Business Rules, Client Scripts, Script Includes,

UI Policies, UI Actions, and Flow Designer.

 Configure forms, tables, fields, workflows, and automation to meet legal and risk

management needs.

Legal & Risk Process Enablement

 Enable legal request intake, case lifecycle management, approvals, SLAs, and

escalations.

 Support enterprise risk assessments, risk scoring, mitigation plans, and control

testing.

 Configure policy attestations, compliance tracking, and audit evidence

management.

Requirements Gathering & Stakeholder Collaboration

 Work closely with Legal, Compliance, Risk, Audit, and Business

stakeholders to gather functional requirements.

 Translate legal and risk requirements into scalable ServiceNow technical

solutions.

 Support workshops, design reviews, and solution walkthroughs.

System Integration

 Integrate ServiceNow with external systems such as:

o Document Management Systems (DMS)

o Financial / ERP systems

o Identity and authentication systems

 Use REST/SOAP APIs, IntegrationHub, and data sources for seamless data

exchange.

Data Integrity, Reporting & Dashboards

 Ensure accuracy and integrity of risk, legal, and compliance data.

 Build and maintain reports and dashboards for executives and compliance

teams.

 Support regulatory and audit reporting requirements.

Testing, QA & Support

 Perform unit testing, UAT support, defect fixing, and regression testing.

 Provide production support, troubleshooting, and root-cause analysis.

 Maintain platform health and performance.

Maintenance & Upgrades

 Manage update sets, deployments, and instance synchronization.

 Support ServiceNow upgrades and patching activities.

 Ensure compatibility with new releases and evolving compliance needs.

Documentation & Best Practices

 Maintain clear documentation for:

o Configurations and customizations

o Process flows and solution designs

o Operational runbooks

 Adhere to ServiceNow development best practices and governance standards.

Required Skills & Experience:

Mandatory

 3-7+ years of experience as a ServiceNow Developer / Consultant.

 Strong experience with ServiceNow GRC / IRM modules (Risk, Policy,

Compliance, Audit, Issues).

 Solid understanding of Legal Operations and Risk Management processes.

 Proficiency in JavaScript and ServiceNow scripting APIs.

 Experience with Flow Designer, Service Catalog, and ServiceNow

administration.

 Strong communication and stakeholder management skills.

Good to Have

 Experience with Legal Case Management (LCM) or legal intake workflows.

 Exposure to financial, regulatory, or enterprise risk frameworks.

 Knowledge of data privacy, SOX, GDPR, ISO 27001, or similar standards.

 Experience with Performance Analytics.

 ServiceNow certifications:

o CSA (Certified System Administrator)

o CAD (Certified Application Developer)

o CIS - Risk & Compliance / IRM

Soft Skills

 Ability to work independently with minimal oversight.

 Strong analytical and problem-solving skills.

 Attention to detail and compliance-first mindset.

 Effective communicator with both technical and non-technical stakeholders.

Role Level (Flexible)

 Developer / Senior Developer / Lead Consultant based on experience