Description and Requirements

At BMC trust is not just a word - it's a way of life! Description And Requirements

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CA-PC

Hybrid

This Is Helix. Powered by You.

At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

BMC Helix is a leader in AI-driven service and operations management. Powered by Agentic AI, HelixGPT, and advanced automation, the platform enables organisations to transform how they deliver and support digital services.

You will join a highly diverse, dynamic, collaborative, and fast-moving group, where curiosity, continuous learning, and a strong drive to succeed are core to the team culture.

Join us as a Solutions Engineer, supporting presales activities across the BMC Helix portfolio, with a focus on Agentic AI use cases, HelixGPT, and GenAI-enabled service experiences. You will partner with sales teams, solution architects, and customers to understand technical needs and demonstrate how Helix's AI capabilities solve real-world challenges.

This role sits within a rapidly evolving, energetic environment—ideal for early-career professionals who are eager to learn, take initiative, and grow their technical and customer-facing skills at speed.

Here is how, through this exciting role, you will contribute to BMC Helix's and your own success:

Support presales engagements through technical demonstrations, workshops, and value-focused presentations.
Configure and adapt Helix solutions—including HelixGPT, Agentic AI workflows, and GenAI-powered automations—to customer-specific scenarios.
Participate in technical discovery sessions to align platform capabilities with customer requirements.
Build demo use cases that illustrate AI/ML, automation, and LLM-driven workflows.
Collaborate with Product, Sales, and Engineering to stay current with new features and AI advancements.
Communicate complex technical concepts clearly to both technical and non-technical audiences.
Act as a trusted advisor, guiding customers through modern, AI-enabled service management architectures.

To ensure you're set up for success, you will bring the following skillset and experience:

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field.
1+ year of experience in a technical or customer-facing role
Strong foundational understanding of:

Artificial Intelligence, Machine Learning, and Generative AI
Large Language Models (LLMs) and retrieval-augmented generation (RAG)
Automation frameworks, APIs, and workflow design
Cloud fundamentals (SaaS, microservices, containerization)

Strong technical aptitude and eagerness to learn quickly in a dynamic environment.
Excellent communication, presentation, and interpersonal skills.

Whilst these are nice to have, our team can help you develop in the following skills:

Familiarity with Python, Java, or other modern programming languages.
Experience with AI/ML tools, vector databases, or prompt engineering.
Knowledge of ITSM, ITOM, or digital workflow platforms is a plus.
Ability to build demos, scripts, or prototypes illustrating AI capabilities.
Strong interest in customer engagement and translating technology into business outcomes.

Why Work Here Because You'll Matter.

We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.

Make Your Mark At Helix

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,180,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

(Returnship@BMC)

Had a break in your career No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

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