Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Job Description

In Japanese speaking bilingual technical specialist at Kyndryl, you will be critical in ensuring the smooth operation of our customers IT infrastructure.You'llbe the mastermind behindmaintainingandoptimizingtheir systems, ensuringthey'realways running at peak performance. You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture will be an added advantage.

Your responsibilities will include:

Key Responsibilities

Japanese Language & Customer Communication

Act as aprimary Japanese language interfacebetween OKI Electric Japan stakeholders and offshore delivery teams

Participate indaily/weekly meetings, incident calls, reviews, and escalationsin Japanese

Translate and interpretwritten and verbal communications(Japanese English) accurately and contextually

Prepare Japan-quality written artefacts such as emails, status reports,Mom's, and review documents

Delivery & Operational Support

Supportservice delivery managers, technical teams, and PMs by coordinating actions discussed with Japanese stakeholders

Ensureclear understanding of customer expectations, action items, and timelines across teams

Track and follow up on deliverables, risks, dependencies, and open items relevant to Japan delivery

Support incident, change, and service review communications in line with OKI/customer processes

Stakeholder & Process Management

Maintainprofessional conduct aligned withJapanese business etiquette

Ensure communication follows agreedgovernance, escalation, and reporting structures

Proactively highlight communication gaps, risks, or misalignments due to language or cultural differences

Support audits, compliance reporting, and documentation reviews where Japanese validation isrequired

You'llbe the mastermind behindmaintainingandoptimizingtheir systems, ensuringthey'realways running at peak performance.

Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.

Ensure delivered solutions are realized in committedtime frameand meet client expectation

Establish a quality management system: tracking of project milestones, quality and KPIs

Manage project risks, issues, and dependencies, implementing effective mitigation strategies.

You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.

Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll alsohave the opportunity towork on cutting-edge technologies and innovative solutions that will shape the future of the industry.

You'llbe at the forefront of new service preparation andchangingmanagement processes, constantlylearningand growing your technicalexpertiseto ensure the best outcomes for our customers.

In addition to Japanese languageexpertise, your technical prowess will be put to the test as you troubleshoot critical customer situations and providetimelysolutions to keep their systems secure, reliable, and efficient.

You'llbe the go-to expert for sizing andoptimizingsystems, ensuring our customers business performance is always world-class.

Your future at Kyndryl

Every position at Kyndryl offers a way forward togrowyour career, from Junior System Administrator to Architect. We have opportunities for CloudHyperscalersthat youwon'tfind anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

Job Qualifications

You'regood at what you do andpossessthe required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally,you'reopen and borderless - naturally inclusiveofhow

Required Skills & Qualifications

4-10 years of overall experience, with at least 2-3 years in a Japan-facing role
Prior experience in IT services, infrastructure support, managed services, or project delivery environments
Minimum JLPT N2 certification (N1 preferred)
Experience working in global delivery / offshore-onshore models
Excellent problem-solving and analytical skills
Ability to communicate confidently with Japanese customers and leadership teams
Excellent Japanese language skills in both translation and interpretation Hands-on experience with cloud technologies, databases, or programming languages is an added advantage
Experience with IT service management tools such as ServiceNow and Jira
Strong documentation, follow-through, and stakeholder management skills
Act as a trusted communicationpartner for Japanese stakeholders
Demonstrate maturity in handling escalations and sensitive customer conversations
Contribute to delivery stability and customer confidence

Preferred Technical and Professional Experience:

Strong written and verbal communication skills
Good understanding of IT service delivery concepts, including incidents, changes, releases, and SLAs
Experience supporting network, cloud, infrastructure, or security teams
Familiarity with Japanese-style reporting, review meetings, and escalation etiquette
Operate with limited guidance and take ownership of assigned

Be atrusted communication partnerfor Japanese stakeholders

Demonstrate maturity in handling escalations and sensitive customer conversations

Contribute to delivery stability and customer confidence

Certifications in Japanese languageproficiencyJLPT N3/N2or above

Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals

Experience in working with Japanese clients or in a multicultural team is preferred.

Ability to work independently and manage multiple tasks and deadlines.

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

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