Summary
The Enterprise Operations Engineer is responsible for supporting collaboration and productivity platforms within the Employee Digital Experience (EDX) organization, with a primary focus on Google Workspace administration. This role will provide operational ownership, troubleshooting, and platform support for a large organization currently utilizing Google Workspace, while also contributing to future integration and migration initiatives. The position requires a strong problem-solving mindset, the ability to work independently, and a willingness to develop expertise across both Google Workspace and Microsoft 365 technologies.

Responsibilities

Administer and support Google Workspace services, including Gmail, Google Calendar, and Google Drive.
Provide operational ownership and administration of Google Workspace environments.
Troubleshoot and resolve platform, user, and service-related issues.
Support collaboration and productivity solutions across enterprise environments.
Contribute to data migration, email migration, and integration initiatives as required.
Collaborate with cross-functional teams supporting Microsoft 365 technologies and related services.
Assist with operational activities related to mergers, acquisitions, and organizational integrations.
Maintain awareness of security controls and administrative best practices.
Work independently to identify, analyze, and resolve technical issues while escalating appropriately when necessary.
Support ongoing platform improvements and contribute to future Microsoft 365 adoption initiatives.

Education Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred.
Equivalent professional experience may be considered.

Experience Requirements

Approximately 2 to 4 years of overall professional experience.
Approximately 2 to 3 years of hands-on Google Workspace administration experience.
Experience supporting enterprise collaboration and productivity platforms.
Experience with administration, operations, troubleshooting, and platform ownership responsibilities.

Required Skills

Strong hands-on experience with Google Workspace administration.
Experience supporting Gmail, Google Calendar, Google Drive, and related Google Workspace services.
Strong troubleshooting and problem-solving capabilities.
Ability to work independently and take ownership of issues.
Operational and administrative support experience in enterprise environments.
Ability to manage multiple priorities and deliver effective technical solutions.
Strong communication and collaboration skills.
Learning agility and the ability to adapt to evolving technologies.

Preferred Skills

Exposure to Microsoft 365 administration.
Experience with SharePoint, OneDrive, Teams, and Power Platform.
Experience with data migrations, email migrations, and integration projects.
Understanding of security concepts and administrative controls.
Experience working across multiple collaboration platforms.
Interest in expanding expertise across both Google Workspace and Microsoft 365 environments.

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Enterprise Operations Engineer II - Level 8