The engineer is expected to perform preventive, corrective, and emergency maintenance on DCS/PLC/SCADA systems at customer sites, ensuring high-quality service and customer satisfaction.

Key Responsibilities:

Carry out preventive, corrective, and emergency maintenance on DCS/PLC/SCADA systems.
Perform preventive maintenance tasks including backup, modification, report submission, and supervision of system cleaning.
Conduct corrective maintenance to restore system faults.
Support during shutdown maintenance activities.
Handle logistics management:
Carry necessary materials to site.
Manage Material IN and OUT at customer premises with proper documentation.
Perform PC troubleshooting and network support.
Handle extensive documentation tasks (approx. 40%).
Execute special tasks as required.
Apply strong knowledge of DCS and PLC with hands-on experience.
Demonstrate matured skills in independent troubleshooting/problem resolution on automation platforms.
Understand customer needs and provide remote or on-site support to ensure prompt issue resolution aligned with Honeywell's processes and quality standards.
Build and maintain strong customer relationships.
Plan site visits per agreed SLAs and align them with regional/central revenue plans.
Travel required 80% to 90% of the time across India.
Remain available 24x7 for support during emergencies.
Execute service projects and system migrations.
Communicate effectively in both oral and written forms.
Identify prospects, conduct pre-sales site assessments, and convert them into business leads.
Explore opportunities for migrations and add-ons, and proactively offer relevant solutions.
Adhere strictly to ISO, HSE, commercial guidelines, and all Honeywell process compliances.
Act as the single point of contact for designated customer needs.
Added advantage: Knowledge of Honeywell systems.
Be open to assignment as a Site Support Specialist (Resident Support Engineer) when required.

Preferred Candidate Profile:

Willing to work as a Site Support Specialist (Resident Support Engineer) 24x7, 365 days (excluding standard leave entitlements).
Ready for deployments to offshore platforms (e.g., ONGC) for approximately 45 days per visit, with return frequency after 30 days as per site requirements.
Note: Compensatory offs are not applicable.
Available for 24x7 support without exceptions.
Willing to work at Western Region sites (e.g., Maharashtra, MP, Karnataka) as a Service Engineer when not on resident duty.
Must follow office processes accurately and on time.
Should demonstrate politeness and effective communication skills in all interactions.
Expected to comply with the leave process and frequency as per regional standards.

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