Mentoring, leading Customer Service teams, coaching, managing performance

Client Customer Relationship Management, Excel report making, 7 Qc Tools, Data collection analysis, Coaching, Calibration, Ms Office Tools, Reporting, Quality Tools

threat assessment , situational awareness , Coordination, close protection, Risk Assessments, Route Planning

Service Desk Management, Customer Service Orientation, Analytical Thinking, Project Coordination, Problem Solving

QA frameworks, Speech text analytics platforms, QA automation tools, Problem-solving skills, QA tools, Customer support QA, Operations, Omnichannel support, Coaching abilities, Lean Six Sigma

quality operations , lean methodology , Quality Control Assurance, Process Improvement, Six Sigma

Customer Success, Excel, Salesforce, performance metrics, Data Analysis, Team Management, stakeholder communication, Mentoring, Account Management, coaching, Operations