Job Description: Customer Support Executive (Inbound Voice)

We are looking for dynamic, sales-oriented professionals to join our Telecom Inbound Voice process in Gurugram. This role is for individuals who excel at problem-solving while identifying opportunities to drive revenue through upselling.

Role Overview

Process: Inbound Voice (Telecom)
Location: Gurugram
Salary: ₹3.5 LPA – ₹4.5 LPA (Based on experience)
Working Days: 5 Days a week (Rotational Offs)
Shift Timings: Rotational Shifts (24/7 environment)
Joining: Immediate Joiners Required

Key Responsibilities

Customer Support: Handle inbound calls from telecom subscribers regarding billing, network issues, and service requests.
Upselling: Proactively identify customer needs during support calls and recommend relevant value-added services (VAS), plan upgrades, or new products to meet sales targets.
Issue Resolution: Provide First Call Resolution (FCR) by troubleshooting technical or account-related problems effectively.
Documentation: Maintain accurate logs of customer interactions in the CRM database.
Quality Standards: Meet or exceed Key Performance Indicators (KPIs) including CSAT (Customer Satisfaction), AHT (Average Handle Time), and Sales conversion rates.

Requirements

Education:Undergraduates with Minimum 6 months of experience / Graduate freshers in any stream.
Experience:Minimum 6 months of experience in an Inbound Voice process (Telecom experience is a plus).
Skills:
Excellent verbal communication in English and Hindi.
Strong persuasion and negotiation skills for upselling.
Ability to handle pressure and multi-task in a fast-paced environment.
Availability: Must be able to join immediately and work in rotational shifts.

Contact Information

Interested candidates can reach out to:

Contact Person: Manik Vashist
Contact Number: 7986545758
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