Skills:
Cosmetic Dermatology, cosmetology, beauty head, sales head, Client Consultation, Aesthetic Procedures,

Corporate/ Center

Job Title

Beauty Head

Area/Department

JOB BAND:

Beauty/ Center

Grade

REPORTS TO:

Center Head/ Cluster Head

Positions Supervised

Beauty Therapist/Hair stylist/Pedicurist/Dermatologist

Job Scope

Under the general guidance of the Center Head and in association with other experts and within the limits of established Company policies drives the sales of the Beauty Department, takes care of the relevant manpower to ensure productivity in the department, manages customer relationship, the value of VLCC brand and services, and ensures compliance of operational standards

Key Responsibilities

To be responsible for grooming, training, discipline and welfare of beauty staff (including self).
To be responsible for work allocation and manage weekly off days for beauty staff.
To ensure and be responsible for the maintenance of adequate stock pertaining to Beauty stationary, consumables, retail and linen. Consumables to be monitored on daily basis and correlated with session executions to ensure that the quantities of consumables being used are as per SOP. Forecast of the same to be given to the Accountant for final compilation of the total stocks and order placement after approval from the Centre Head.
To study beauty cards of booked in clients for planning the appointments a day prior and accordingly give necessary instructions to therapists. To conduct / get conducted the First Skin Analysis, check the Beauty Cards regularly and make appropriate entries in the soft ware.
To ensure cleanliness of the beauty section, therapy rooms and mens salon.
To check attendance of the Beauty staff and make necessary arrangements for any absenteeism.
To supervise and handle all beauty bookings.
To ensure equal distribution of work by rotation to Beauty staff.
To ensure safe handling and maintenance of all electrical / electronic gadgets of beauty section.
To inform the CH / ABH/ AH and Corporate about Beauty machines requiring repair.
To personally supervise maintenance of all Beauty machines.
To send all required information listed below to the corporate office as per findings,
No. of clients booked in the current month.
No. of completed packages in a month.
Beauty efficacy report.
Figure diagnosis sheet.
Beauty assessment formats.
No. of beauty regular walk-ins in the month.
Transfer of slimming packages into Beauty or vice versa.
List of VIP clients
To ensure that in zero session beauty parameter sheets are filled properly.
To be responsible for Beauty Efficacy Report.

This must be authenticated with client feedback / remarks, before and after photograph & validated by Center

Head and Cluster Head & to be timely sent to Beauty department for incentive calculations.

To ensure regular follow up of clients.
To ensure execution of packages within validity.
To be responsible for achieving the sales & execution targets of Beauty Services.
To be responsible for improving sales of Beauty Packages and RBS / Cross-selling of Slimming Packages
To ensure consumption of products as per SOPs.
To be responsible for beauty stock maintenance at the center and to follow policy of FIFO for product consumption (first in first out) ( ALONG WITH ACCOUNTANT)
To ensure beauty cards are duly & correctly filled with emphasis on below mentioned details,
Client signature & comments after each session.

ii) Diet Counseling.

iii) Photograph before session and Maintenance photo and end of session photo

To constantly upgrade oneself and multitask so as to achieve the progression level as per the multitasking / up gradation planner

Additional Responsibilities

To conduct formal presentations of products and services, attend promotional markets and organize product displays
To generate desired records from beauty Cards / Software from time to time
To perform outdoor duties from time to time
To perform any other job assigned by the Corporate from time to time.

Knowledge, Skills And Abilities

Well groomed, good communication skills, superior customer handling skills, analytical skills, good organizational & team skills, well versed with all the programmes of VLCC. Be able to manage people and their rosters. , flair for sales & persuasiveness

Desired Qualifications

Doctor/ Dermatologist/ Cosmetologist with additional qualifications in hair and skin

Desired Experience

Min of 4 - 7 years of experience in related field

Special Requirements

Willing to work in shifts, accept additional responsibilities, comfortable with transfers

Cosmetics Manager