Role Overview

Responsible for end-to-end store operations with a strong focus on customer experience, sales execution, and operational discipline. The role requires comfort around pets, hands-on involvement on the floor, and ownership of inventory, spa coordination, and local deliveries.

Key Responsibilities

1. Customer Experience & Sales

Deliver high-quality in-store experience; engage pet parents with relevant product guidance
Drive conversion, upselling, and cross-selling across food, treats, grooming, and accessories
Handle customer queries, complaints, and service recovery independently
Build repeat customer relationships and support retention initiatives

2. Store Operations

Ensure daily store readiness: opening/closing checks, VM standards, hygiene, and product display
Monitor billing accuracy, cash handling, and basic reporting
Support execution of campaigns, in-store events, and promotions

3. Inventory Management

Manage stock levels, replenishment planning, and ordering from central warehouse/vendors
Conduct regular audits and ensure minimal shrinkage/expiry losses
Track fast-moving SKUs and ensure availability of key products

4. Spa Coordination

Manage grooming/spa appointment bookings and schedules
Coordinate with groomers for smooth service delivery
Ensure hygiene, safety, and customer satisfaction for all spa services

5. Home Delivery & Local Operations

Coordinate and track local deliveries from store
Ensure timely dispatch, order accuracy, and customer communication
Handle basic logistics coordination with delivery personnel

6. Team Support

Assist Store Manager in staff supervision and shift planning
Train team members on customer handling and product knowledge
Maintain discipline and ensure adherence to SOPs

Candidate Profile

2–4 years of experience in retail/store operations (pet industry preferred but not mandatory)
Strong customer service orientation and communication skills
Comfortable handling and interacting with pets
Basic understanding of inventory management and retail metrics
Ability to multitask across sales, operations, and coordination roles

Location: Bengaluru

Type: Full-time, on-site

Victoria Layout/ JP Nagar/ Koramangala

Rs 20000- Rs 35000/-

6 Days Working

Assistant Retail Store Manager