Executive - Facility Management Services

Location: Goa

About Us

StayVista is India's largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us

At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As an Executive at StayVista, you will oversee guest experiences, property readiness, and on-site staff, including housekeeping, cooks, butlers, security, and gardeners. You will manage daily operations, maintenance, inventory, and SOP adherence while resolving guest concerns and coordinating with stakeholders. Additionally, you will handle budgeting, financial oversight, and guest delight programs to ensure exceptional service and operational efficiency.

About You

Minimum 2 years in hospitality or guest services with a focus on operations and guest satisfaction.
Ability to manage housekeeping, maintenance, and support staff effectively.
Coordinate with AMC vendors, OEMs and technicians for timely repairs and inspection.
Proficient in SOP implementation, inventory management, and financial oversight.
Working knowledge of relevant statutory regulations (fire and electrical safety)
Strong stakeholder management skills to liaise with internal teams and vendors.
Maintain accurate records of equipment servicing, maintenance logs and incident reports.
Ensuring high property standards, cleanliness, and service excellence.
This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Bonus Points - These are non-essential, but a bonus if you have them!

Access to a personal two-wheeler or four-wheeler for added flexibility in service.

Key Metrics: What you will drive and achieve

Guest Satisfaction Score (based on direct and OTA feedback)
Staff Efficiency & Adherence to SOPs
Property Maintenance & Cleanliness Score
Timeliness in Issue Resolution
Inventory & Asset Management Accuracy

Our Core Values: Are you a CURATER

Curious: Here, your curiosity fuels innovation.
User-Centric: You'll anticipate the needs of all our stakeholders and exceed expectations.
Resourceful: You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
Aspire: Keep learning, keep growing—because we're all about continuous improvement.
Trust: Trust is our foundation. You'll work in a transparent, reliable, and fair environment.
Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You're mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
Change Management: You're open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You're quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.