The Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the clients business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams.

Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts.

Principal Responsibilities:

Lead project scoping:
Gather and define project requirements
Understand client workflows and business goals
Elicit and comprehend use cases
Learn existing technical and data infrastructure
Conduct gap analysis between application and stated customer requirements
Set expectations
Think strategically to define solution recommendation:
Collaborate with Architects and Developers
Estimate project impact (resources / hours)
Document recommended solution
Support client team with presentation and review process
Maintain Documentation
Draft requirements documents/functional specifications
Update changes throughout the project lifecycle
Author and manage tickets for internal communication
Contribute to successful execution and QA:
Serve as internal SME on the solution
Collaborate with development, QA and production support teams through project lifecycle
Proactively identify and address project risks
Support QA and UAT to ensure requirements are met

Other Responsibilities:

Become a product expert
Manage multiple competing priorities through effective organization and communication
Recommend and institute best practice and methodology and tools
Provide guidance to client success team on technical capabilities, staffing and infrastructure needs

Qualifications:

Management experience of similar roles
Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOEs, etc
Ability to understand and represent the needs of the end user in a software development environment
Strong consultative and advisory skills.
Excellent written and verbal communications.
Strong MS Office skills (Word, Excel, PowerPoint).
Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
Ability to communicate complex technical concepts to technical and non-technical audiences.
Subject matter expert thought leader (supports organizations processes and procedures and can implement a new product or major modifications from start to finish).
Web-services experience with RESTful APIs desired
5+ years of experience with software implementation from requirement through design, development, and user acceptance
Bachelor's Degree or higher in technology-related field or relevant experience in implementing software.

Sr. Business Systems Analyst