About Zeta

Build the future of banking.

is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.

Our impactruns on areal-world scale. Today,over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+Zetanautsacross India, the US, EMEA, and Asia. Backed bySoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of$2 billionin 2025.

Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:

Tachyon, our cloud-native banking stack built for population-scale systems

Cipher, our unified authentication platform for secure, high-volume banking environments

Digital Credit as a Service, enabling banks to launch credit lines on UPI

Elena, our intelligent and conversational AI platform for banking

Pixel, India's first digital-native credit card, launched in partnership withHDFC Bank, for whom we also revamped theirPayZappmobile app: Winner of theCelentModel Bank Award for Payments Innovation 2024

Sparrow, the leading card experience for non-prime cardholders in the US… and more across cards, payments, lending, and core banking.

We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as aGreat Place to Work.

If you want to buildcutting-edgebanking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.

If you would like to learn more about how we have grown and evolved over the years,. You can also exploreand follow us on,, and.

Key Responsibilities

1. Customer Go-Live & Implementation Management:

Own and supportcustomer onboarding and implementation activitiesfor assigned banking / fintech partners.

Participate inimplementation and project governance callswith clients, partners, and internal teams.

Track keyproject milestones, dependencies, blockers, and risksto ensuretimelygo live.

Ensuretimelyrevenue enablementfornewly launched customers.

2. Customer Success & Relationship Management:

Act as the day-to-daypoint of contact forcustomer operational queriesandimplementation support needs.

Build strong working relationships with client stakeholders and implementation partners.

Ensureseamless customer experienceduringonboarding and post go-live stages.

Proactivelymanage customer expectationsand communicateproject updatesclearly.

3. Cross-Functional Stakeholder Coordination:

Collaborate closely with:

Implementation Engineers

Product Teams

Engineering Teams

Internal Customer Success stakeholders

External implementation partners / clients

Ensuretimelyfollow-ups and resolution of open action items.

4. Technical Troubleshooting & Escalation Support:

Support implementation engineers in troubleshooting product, technical, and functional issues.

Coordinateresolution of escalated support ticketsand client-reported issues.

Understandcustomer workflows, API / integration dependencies, andimplementation challenges.

Ensuretimelyincident responseand closure within defined SLAs.

5. Documentation & Process Excellence:

Maintainimplementation trackers, project status reports, MOMs, and escalation logs.

Documentsolutions, incident learnings, and contribute toprocess / knowledge base improvements.

Ensurestrong operational rigorand reporting hygiene.

6. Revenue & Billing Support:

Supportmonthly billing validationto ensure all newly launched clients are accurately captured.

Identifymissed revenue opportunities / billing gapsand coordinate corrective actions.

Assistinrevenue analysis and reportingfor business reviews and internal insights.

Skills

Customer / Program Skills:

Strongcustomer-facing communicationandstakeholder managementskills.

Ability to manage multiple priorities, deadlines, and cross-functional dependencies.

Strongownership mindsetwith ability towork independently.

Comfortable working inhigh-pressure, fast-paced environments.

Strongattention to detailandproblem-solving ability.

Technical / Functional Skills:

Good understandingofSaaS implementation/customer success workflows.

Basic understanding ofAPIs, integrations, ticketing systems, and support processes.

Ability to understandtechnical discussionsandcoordinate issue resolution.

Knowledge ofSLAs, escalations, and support lifecycle.

Tools / Systems:

Preferred exposure to:

CRM/ ticketing tools (Freshdesk, JSMetc.)

Excel/ Google Sheets (reporting, billing analysis, trackers)

Outlook / Teams / stakeholder collaboration tools

Experience and Qualifications

Mandatory:

2-4 years of experience in:

Customer Success

SaaS implementation

Technical account management

Client onboarding / delivery roles

Preferred Background:

Experience in:

SaaS / B2B tech companies

Fintech / banking / payments domain

US / global client-facing support environments

Working Hours

Shift aligned to Indian business hours with required overlap with US client working hours for collaboration and customer interactions.

Flexibility to take US client calls from home beyond standard office hours, especially for critical discussions, escalations, or stakeholder alignment.

Willingness to support high-priority customer incidents outside regular hours in a hybrid (office + WFH) setup.

Comfortable operating in ambiguity within a high-ownership role that directly impacts customer success and revenue outcomes.

Consultant, SAP BPA

Enterprise Solution Architect

CX Enablement Specialist (EMEA)

AI Engineer

Senior Associate - Customer Success

GCP Java Developer

marketing executive