Product Knowledge, zendesk, Problem-solving, CRM Tools, Interpersonal Skills, Salesforce, Time Management, Adaptability, Freshdesk, Written Communication

Hubspot, WhatsApp Business API workflows, Webhook failures, Zoho Desk, Customer support automation tools, Freshdesk, Webhook troubleshooting, zendesk, API integrations, IVR and call routing configurations, zoho crm, CPaaS platforms, Salesforce, REST API integrations