Our Company

We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to fit every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

Desktop Application Support Manager8-14 years of experience in IT Application Support, End-User Computing, or Application Lifecycle Management.
Prior experience in a management/lead.Role Overview
The Desktop Application Support Manager is responsible for overseeing the end-to-end lifecycle of enterprise desktop applications across the organization. This role ensures strategic governance, operational excellence, compliance, and continuous improvement of all desktop applications under the portfolio. The manager acts as a bridge between business stakeholders, IT service teams, vendors, and technical specialists to guarantee efficient service delivery and alignment with organizational goals.

Strong engineering application knowledge (PLM, CAD, Simulation/SIM)
Experience in RDE application management processes and lifecycle
Ability to operate independently without heavy KT/training (given timelines).

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Key Responsibilities
1. Portfolio Governance & Strategy
. Manage the complete portfolio of desktop applications, ensuring alignment with business needs and technology strategy.
. Establish governance processes for onboarding, lifecycle management, retirement, and compliance of applications.
. Assess application risks, dependencies, and impacts to inform prioritization and resource planning.
2. Service Delivery & Operations Management
. Oversee L1-L3 support operations for desktop applications, ensuring SLAs, KPIs, and quality benchmarks are met.
. Coordinate with service teams for incident resolution, request fulfilment, problem management, and change enablement.
. Monitor performance, usage trends, license consumption, vulnerabilities, and compliance metrics.
3. Stakeholder & Vendor Management
. Partner with business units, product owners, and SMEs to understand needs and drive application improvements.
. Manage vendor engagements, contract renewals, license optimization, and escalations.
. Facilitate periodic operational reviews with stakeholders and leadership.
4. Application Onboarding & Lifecycle Management
. Ensure applications meet enterprise standards for compatibility, accessibility, security, and architecture.
5. Compliance, Security & Risk Management
. Ensure all desktop applications adhere to organizational security standards, licensing compliance, data governance, and regulatory requirements.
. Oversee vulnerability assessments, risk mitigation actions, and remediation follow-up.
. Support internal audits, external audits, and compliance reporting.
6. Continuous Improvement & Innovation
. Implement monitoring dashboards, analytics, and health checks using platforms such as Power BI and ServiceNow.
. Recommend modernization initiatives, rationalization opportunities, and performance optimization strategies.
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Required Skills & Experience
Technical Skills
. Knowledge of Windows & macOS desktop ecosystems.
. Familiarity with ITSM tools (ServiceNow), license management tools, and security compliance frameworks.
. Experience in Power BI reporting, automation tools, RPA (UiPath/Power Automate) preferred.
Professional Skills
. Proven experience managing a large application portfolio (100+ apps) in an enterprise environment.
. Strong vendor and stakeholder management capabilities.
. Excellent analytical, communication, and documentation skills.
. Ability to lead cross-functional teams and drive structured governance.

Experience & Qualification
. 8-14 years of experience in IT Application Support, End-User Computing, or Application Lifecycle Management.
. Prior experience in a management/lead role handling complex portfolios.
. Bachelor's degree in computer science, IT, Engineering, or equivalent.
. Industry certifications (ITIL, Microsoft Endpoint Manager, Azure Fundamentals) are an added advantage.
.
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Key Performance Indicators (KPIs)
. SLA/KPI adherence across incidents, requests, and changes.
. Application health, compliance, and vulnerability closure status.
. License optimization and cost savings.
. Reduction in recurring incidents and packaging rework.
. Stakeholder satisfaction and audit readiness

About us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

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