Maimsd Technology is seeking a proactive and technically skilled IT Administrator with a strong focus on Routing & Switching to manage and support our organization's IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks (LAN, Wi-Fi, routers, switches), and ensuring the seamless performance and security of workstations and all IT equipment.

Key Responsibilities:

Workstation & Peripheral Management:

Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
Perform OS installations, driver updates, and system re-imaging as needed.

Network Management (Routing & Switching Focus):

Monitor and maintain local networks (LAN, Wi-Fi, routers, switches).
Handle basic network troubleshooting related to IP addressing and connectivity issues.
Support basic network security practices, including firewall updates, antivirus management, and system patching.

Hardware & Vendor Coordination:

Handle hardware repair or coordinate with vendors for replacements and warranty claims.
Coordinate with third-party vendors for escalations, warranty claims, and AMC (Annual Maintenance Contract) support.

User & System Administration:

Set up and manage user accounts, email configurations, and software licensing.
Regularly back up data and implement disaster recovery plans to ensure business continuity.
Maintain an accurate inventory of IT assets and ensure hardware/software compliance.

Technical Support:

Provide prompt and effective technical support to employees, both onsite and remotely.

Required Skills & Qualifications:

Bachelor's degree in IT, Computer Science, or a related field.
4 - 10 years of experience in IT support / system administration.
Strong knowledge of Windows OS, hardware components, and system imaging.
Familiarity with networking concepts, IP addressing, and basic routing and switching troubleshooting.
Hands-on experience with remote desktop tools, Active Directory, and antivirus software.
Excellent communication and problem-solving skills.
Strong understanding of IT security best practices.

Preferred Skills:

Knowledge of Linux OS and basic command-line operations.
Experience with cloud services (e.g., Microsoft 365, Google Workspace).
Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice).
Certifications: CompTIA A+ / Network+ / MCSA / CCNA (added advantage).

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