About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for supporting the existing corporate clients and their cardholders in terms of providing accurate information, correct data and guiding them regarding corporate card-related requested assistance. The role is also responsible for handling queries via Calls, E-mails, managing reports/ MIS of the corporates and maintain follow-ups diligently.

Role Accountability

Resolve queries received from Corporates and cardholders through calls, email communications and face-to-face meetings
Ensure correct execution on card accounts to prevent any escalation or customer complaint and protect customer PII/ SPII data
Investigate and solve corporate customers problems including complex and long-standing problems
Connect with cardholders to provide real-time card authorization decline assistance
Execute day-to-day transactional activities assigned as an FPR/SPR (First/Second Person Responsible) prepare card account/ corporate level reconciliations, reports and MIScoordinate with IT to build auto-scheduled reports
Maintain accurate records of approvals, records of discussions, correspondence with corporate customers, web-service portal enrollments and VISM (Visa Intelilink Spend Management) enrollments
Maintain follow-up activities, track and execute instructions as and when received by the credit team for corporate-level relationship maintenance and controlled credit limit exposure
Manage central travel accounts (CTA) and virtual card reconciliations of the assigned corporates
Proactively monitor the Corporate Customer Database in line of FATCA guidelines, Dynamic Credit Limit exhaustion, RSK monitoring, spends sub-limits, etc.
Perform process documentation and compliance adherence

Measures of Success

CTA and Virtual Card Accounts Reconciliation Rate as per SLA
Mailbox Response & Resolution rates as per SLA
Process Adherence as per MOU

Technical Skills / Experience / Certifications

Working Knowledge of MS Office
Experience of using CRM Tools
Knowledge of Vision Plus

Competencies critical to the role

Verbal and written communication
Relationship Management
Analytical Ability
Problem Solving Skills

Qualification

Graduate in any discipline

Preferred Industry

FSI

IT Marketing Analyst

Senior Technical Business Analyst

Assistant Manager - Client Relations

SPCC Backend Lead

Business Development Executive

Business Development - Digital Marketing

Hiring Sales Development Representative (Software development/IT Sales) - Noida